Hi Olivia,

You can follow the below steps to resolve your problem:

1. A simple restart of the Windows computer can sometimes solve this problem. Unplug your USB, restart you computer and plug in and see if it works now. If it does not, shut down your computer, wait for a few minutes and then start your computer again.

2. To avoid a possible conflict between two connected USB Devices, disconnect your other USB’s, connect this one and see if it helps.

3. Run devmgmt.msc to open Device Manager. Under Action tab, select Scan for hardware changes and see if it helps.

4. Check if you need to update your drivers. Open Control Panel > Printers and devices. Check if you can see any entry for Unidentified USB device or Unknown Device. Open its Properties and update its driver, if an update is found to be available.
5. From the Device Manager, under USB Root Hub Properties, uncheck Allow the computer to turn off this device to save power. See if this helps. If not check it back again.


6. Run the Hardware and Device Troubleshooter or the Windows USB Troubleshooter and check if it helps. The automated tools check the hardware or USB connected to the computer for any known issues and fix them automatically.


I hope this helps.

Regards,
Lokesh.