Hi Janet,

If you see a blue screen while running Windows it may be due to Hard drive not responding properly, your RAM memory not responding or your main board is not working correctly.

You can try the below fixes to overcome this problem.

Fix 1 – Disable Overclocking in BIOS
To do that, just follow these steps:

1. Open Start Menu and go to Settings
2. Go to Update and Security, and then to Recovery tab
3. Click on Advanced Startup and your computer will restart
4. On advanced startup, Go to Troubleshoot, then Advanced Options and then UEFI Firmware Settings
5. Click Restart
6. After the computer is restarted, it should open BIOS automatically, so go Advanced tab
7. Than to Performance, and look for Overclocking
8. Make sure overclocking is disabled
9. Save changes to BIOS (by pressing F10 on your keyboard), and start your computer normally

Fix 2: Start Windows in Safe Mode and Check for Drivers

1. Reboot or close the Windows 8.1 PC
2. When the PC starts press “F8” on the keyboard or another combination would be “Shift + F8”.
3. The “Recovery Mode” should start.
4. From within the “Recovery Mode” you need to select “Safe Mode” by following the instructions on the screen.
5. After the Computer boots up in “Safe Mode”, hover the mouse to the right side of the screen and click in the search box in the start menu.
6. Type in the search box “Device Manager”
7. After “Device Manager” is opened we need to update the drivers one by one. This way we will see if one of our drivers has caused this error to appear.
8. After updating the drivers we need to reboot the PC.
9. See if you get the same error message.

Fix 3: Check for Hardware Issues

1. Enter “Safe mode”.
2. Click Start.
3. In search window type 'cmd' and ENTER. Right click and select 'Run as administrator'.
4. Type at the command prompt CHKDSK /P and press ENTER to scan the disk.
5. Then type CHKDSK C: /F /R and press ENTER to repair corrupt sectors, if there are any.
6. Once chkdsk completes, boot to the desktop and then check.
   

Fix 4: Run Windows Memory Diagnostics

1. To check the Hardware memory we need to go on the “Start screen” of the Windows 8.1
2. Type in the search box “Windows Memory Diagnostic”.
3. Click (left click) on “Windows Memory Diagnostic”
4. Let the “Windows Memory Diagnostic” run, if you get any stops along the way like in the hard drive check with errors then try to replace the memory.

If these doesn't help, you can also try the below fixes:

• Use System Restore: If your system recently started blue-screening, use System Restore to roll its system software back to a previous state. If this works, you’ll know that it’s likely a software problem.
• Scan for Malware: Malware that digs deep into Windows and gets its hooks into the Windows kernel at a low level can cause system instability. Scan your computer for malware to ensure buggy malicious software isn’t causing it to crash.

I hope this helps in solving this issue.

Regards,
Lokesh