Hello Leonardo,

Please try the Windows App Troubleshooter from the link provided below.

http://www.kapilarya...

Hope this fixes your problem.

Sincerely,

Christian

Hi Leonardo,

There are a few simple solutions which you can try to fix this problem.

Before you go through the recommended fixes, make sure your Windows PC qualifies these basic requirements:

• You have enabled UAC (User Account Control)
• You have an active internet connection to connect to store and download apps
• Your PC’s minimum screen resolution is 1024 x 768
• Your Video card driver is updated

Fix 1: Adjust your date and time settings


Having an incorrect date/time settings is the most common yet unnoticed thing. To adjust your date/time settings follow these steps:

• Press Windows key + W, which opens up charms bar, type in “Date and time”.
• Select the “Change date and time”
• Adjust the correct date and time by clicking on “Change date and time” time
• Also adjust the exact time zone depending on your region

Fix 2: Disable Proxy Connection

Your proxy settings might be stopping your Windows store from opening. Follow these steps to disable your internet proxy settings:

• Press Windows key + W, which opens up charms bar, type in “Internet Options”.
• Select the “Internet Options” which opens up “Internet Properties” window.
• Under the “Connections” tab click on “LAN Settings”
• Uncheck “Use Proxy server” option and click on “OK”.

Fix 3: Clear Windows store cache

Clean our cache in Windows Store by following below steps:

• Press Windows key + R to open run box.
• Type WSReset.exe and hit enter.

By doing this, all store cache and corrupt settings are reset and your Windows store shall open normally.



Fix 4: Run the Windows 8 Apps Troubleshooter

When App troubleshooter is run, it automatically fixes some of the basic issues that might be preventing your Store or apps from running – such as lower screen resolution, incorrect security or account settings, etc.



I hope this helps.

Regards,
Lokesh