Hi Evelyn,

This is a very problem and the steps to resolve this issue varies according to the specification of your laptop.

I am providing some of the basic steps which you can try, but before you try any of these, just make sure your Esc key isn't stuck down. That's the easiest fix.

• Fix #1: Go to registry HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\. Look for and delete the graphic number ( a square or an L) located before zone number 0. If it's not there, this isn't your fix.

• Fix #2: Look for "Send to Bluetooth" add-in under each office program and delete it. Find it under Options, Add-ins. If it's not listed, you don't have the add-in and it's not the problem. If you see it, go to Manage, Select COM add-ins and click Go. Check the box next to the add in and click Remove.

• Fix #3: Click the Start/Windows button, Type Go to Start (Start/Run) type the following in the search box: cmd /c “echo off | clip” (including the quotes) then hit Enter. Note that there is a space between "cmd" and "/" but nowhere else.  

• Fix #4: Make sure you are using the most recent version of Flash Player. If not, update it.

If these fixes do not work, then there is a problem associated with specific applications while copying or pasting it from/to Microsoft Office:

• If you using Remote Desktop: Open task manager, end the RDPCLIP.EXE process, and then restart the task. To restart the task, go to applications tab, click new task and type in rdpclip.exe. 

• If you use Advanced System Care 5 from IOBIT (ASC): Open the ASC Toolbox. Under Optimize, Smart RAM, Settings, uncheck "Clean Clipboard".

• If You use Skype: Delete the Add-ins for IE and Firefox (Skype might also cause problems when using the Click to Call feature in Chrome). Then re-install the latest version.

• If the problem occurs in IE: Go to Internet Options, Advanced tab. Click Reset under Reset Internet Explorer Settings. Click OK. This fixes problems associated with malware.

• If you use Microsoft visual C++ 2005 (needed by some programs to work): Try uninstalling it if you don't absolutely need it. If you do need it, try Fix #4.

• If you use Adobe Acrobat: Try uninstalling it. Might need to use Foxit Reader instead.

Good Luck.

Regards,
Lokesh