Hi Maria, We have a really useful tool on our site for this Blue Screen errors and all others. We call it the Blue Screen Helper and you can find it here: http://www.reviversoft.com/blue-screen-helper/ Here is an article that we have written about the particular blue screen you are seeing: http://www.reviversoft.com/blog/2013/01/system-service-exception/ The way to fix the problem is to update your computer\'s driver. You can do this manually by looking up the drivers one by one online and getting the driver from the hardware manufacturer\'s website or you can use our product Driver Reviver which will do it for you (although it is not free). Hope this helps you get rid of this pesky blue screen error message!

Hi Marla,
In order to fix SYSTEM_SERVICE_EXCEPTION BSOD error that is caused due to KB2778344 Windows update, administrators must uninstall the update by following the step-by-step instructions given below:

1. As the computer restarts, press F8 key continuously to display the Advanced Boot Options screen.
2. On Advanced Boot Options screen, select Safe Mode by pressing down arrow and press Enter to start Windows 8 computer in safe mode.
3. Once started in safe mode, log on to Windows 8 computer with the administrator account.
4. Click Desktop tile from the Start screen to go to the desktop screen.
5. Once on the desktop screen, hover mouse to the bottom right corner of the window.
6. From the displayed options, click Settings.
7. On the Settings pane, click Control Panel.
8. On the opened All Control Panel Items window, click Programs and Features.
   
   
9. On Programs and Features window, click View installed updates from the left pane.
10. On Installed Updates window, right click Security Update for Microsoft Windows (KB2778344) update.
11. From the displayed option, click Uninstall to remove the selected update.
    
    
12. On Uninstall an update confirmation box, click Yes to continue with the uninstallation.
13. Close Installed Updates window when done.
14. Restart the computer normally.

I hope this will resolve your problem.

Regards,
Lokesh

Hi Maria, Just a quick suggestion in addition to Mark\'s answer. If you\'ve just started experiencing this error, it may be due to recent hardware or software changes on your laptop. You can try uninstalling or undoing these changes if you recall what they are. Alternatively, we recommend that you restart your computer and attempt to either \"refresh\" or \"restore\" your laptop. You won\'t lose your data. Here\'s an excellent guide to get you started: http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc Good luck! James