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I am experiencing frequent crashes while browsing Facebook video's.


2016/08/16 06:55
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Although graphics card is not having any issues as the video quality is pretty high but Facebook crashes after certain period like 30-40vminutes of usage.
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Answered by
Lokesh Yadav
2016/08/19 07:07

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    Hi Jitender,

    Pages like Facebook have high amount of scripting involved. You are not looking at a simple web page by no means. With all this programming you have a different load on your browser than normal. To make things worse the longer the browser is open the more memory you have in use. You need to restart your browser at least every few days, every 24 hours would be even better.

    The other issue you might want to check is updating your Flash software to make sure you have the latest version. You can also check your video card driver for updates to see if there is a newer driver available.

    Here are the steps to do so:
    1. Check if Flash Player is installed on your computer at the link: Adobe Flash Player download
    2. Download the latest version of Flash Player. If you don't have the latest version, download it here: Adobe Flash Player download
    3. Install Flash Player: After you download Flash Player, follow the installation instructions that appear on the download page.

    Then Enable Flash Player in your browser by following the below steps:
    1. Type chrome:plugins in the address bar to open the Plug-ins page.
    2. On the Plug-ins screen that appears, find the Adobe Flash Player listing. Check the status (Enabled or Disabled).
    3. Click Enable.Click Enable
    4. Select Always Allowed to run to always allow Flash Player to run.
      Select Always allowed to run

      I hope this helps.

      Regards,
      Lokesh
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2016/08/17 02:53

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Hello Jitender,

Thank you for posting your concerns here.

I am sorry to hear about the crashes issue you are experiencing.

I would like to suggest you to clear your browser cache before visiting to Facebook.

> If you are using GoogleCrome:
  1. Launch GoogleCrome Chrome app.
  2. Click on GoogleCrome menu control's .
  3. Tap More  Settings.
  4. Below "Advanced," tap Privacy and then Clear browsing data....
  5. At the top, tap the dropdown under "Clear data from the."
  6. Obliterate the following items from: such as past hour or past day. To delete everything, select beginning of time.
  7. Select "Clear image and cache".
  8. Tap Clear data.
> If you are using Internet Explorer:
  • Visit Adobe Flash Player Help for assistance with video display and video playback issues
  • Install the latest version of Adobe Flash Player
  • Turn off ActiveX Filtering in your browser settings
> If you are using Mozilla Firefox, please follow the steps below.
  1. Click the menu button New Fx Menu and choose Options.
  2. Tap the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.
  5. Close the about:preferences page. Any changes you've made will automatically be saved.
> After you have successfully cleared your browser cache, please proceed in browsing Facebook video's.

I hope it helps you with your problem.

If you have any other questions, please let me know.

Sincerely,

Christian
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