Hi Harry,

Your audio driver may have been affected after you have updated your operating system.

We strongly recommend on checking your computer for outdated drivers by having a free scan of our Driver Reviver.

You can download it here: http://www.reviversoft.com/downloads/DriverReviverSetup.exe

If you have further questions regarding this matter, please contact us directly here.

Best Regards,


Ryan

Hi Harry,

It may be due to the fact that not all the drivers you had are compatible with the new Windows 10 operating system you newly installed on your machine.

If you're having the issue with sound system in Windows 10, you can try the following fixes:

Fix 1: Check if there is cross mark on audio volume icon
First you need to check if your hardware is operating in the necessary parameters. Move the mouse pointer over the lower right side of the screen for the “Charms” bar to open.

1. Left click or tap on the “Settings” feature you have in the charms bar. In the search box you are presented in the “Settings” feature you need to write “Device Manager”.
2. After the search is finished you will need to left click or tap on the “Device Manager” icon.
3. Double click (left click) on the “Sound, video and game controllers” feature in the device manager window.
4. In the expanded menu in the “Sound, video and game controllers” feature look to see if you have there a sound card and if it is properly installed.
5. If you have a yellow sign next to the sound card you will need to left click on that icon. Left click on the “Properties” feature after you clicked on the sound card.
6. Left click or tap on the “General” tab you have in the properties window. You will have a box under the “Device status” feature and you will see in that box what exactly the issue with the sound card is.

Fix 2: Check external hardware and cables
Check if you have made the proper connections to the speakers and the audio system.
Check the wiring from the speakers to the Windows 8 or Windows 10 device.
Check the HDMI cable if you have one on the audio system. If you have a USB connection to the audio system you will need to check if it is plugged correctly to the device.

Fix 3: Download updated drivers

Go on the manufacturer’s website and see if the driver for your audio card is compatible with the Windows 8 and Windows 10 operating system.

If the driver is not compatible you will need to download the latest version of the driver for Windows 8 and install it to your system.
After this Reboot the PC and your audio system should work fine.

I hope this helps in solving the problem.

Regards,
Lokesh