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Hi David,
Can you try re-installing the software? The message you are seeing is typically one that you would see when there is no internet connection or a problem accessing the internet connection. This can be caused by a firewall or other internet security software but if you have disabled all security software and are still getting the problem then trying a re-install is a good option.
Mark
Comments Commented by
david platovsky
2014/01/16 01:39
reinstalled. no joy.
can I get the ip\'s of your servers to see if it is in any log on the computer?
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Hi David,
You might also want to try turning off the Work Offline mode in IE.
Launch Internet Explorer, click on \"File\" on the menu bar and uncheck “Work Offline” to disable it.
( If the menu bar is not visible, tap the “Alt” key on your keyboard to see the menu options )
Mark\'s right about a security or internet connection related setting preventing Driver Reviver from connecting to our server.
Let us know how you go.
James
Comments Commented by
david platovsky
2014/01/16 01:38
windows 8.1 has ie 11. I use firefox.
any I looked for the offline option in ie 11 and did not find it
Commented by
david platovsky
2014/01/16 01:38
windows 8.1 has ie 11. I use firefox.
any I looked for the offline option in ie 11 and did not find it
Commented by
Nish
2014/01/16 20:59
Hi David.
Looks like the Work Offline mode has been removed in IE 11. However, you can still turn off this option in Firefox by selecting it under the File menu.
Also, please try adding Driver Reviver as an exclusion in the Windows Firewall and AVAST Firewall settings. If your router has a built-in firewall, you will need to configure that too.
Let us know if this helps.
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