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Hi Srikanth,
Thank you for sharing us your experience. We are currently working on resolving the issue with our products to the other antivirus companies such as Malwarebytes and Avast. Rest assured that our products are safe and secure to use. This detection is often happened which is called "False positive detection". A false positive is an error in some evaluation process in which a condition tested for is mistakenly found to have been detected. For the meantime, the current remedy to this issue is to set our product to exclusions in your antivirus/anti-malware scan/real-time scan configuration settings. If you require additional assistance, please contact us here. Thank you, Ryan |
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Hi Srikanth,
I would like to tell you that we are aware of the issue we are having with Kaspersky, our program has been detected as potential unwanted software or PUP. However, I'd like to clarify that PUP is not a virus and the program is not a virus either. Rest assured that all products are safe and secure to use. This detection is often happened which is called "False positive detection". A false positive is an error in some evaluation process in which a condition tested for is mistakenly found to have been detected. On the other hand, you may have downloaded the file from a company you trust. For example, you might one day download the latest version of software from a reputable company and see a message on the download page saying “Note: Norton Antivirus currently says this file is malicious, but that’s a false positive. We’re working on fixing it.” For the meantime, the current remedy to this issue is to set our product to exclusions in your antivirus/anti-malware scan/real-time scan configuration settings. If you require additional assistance, please contact support team at the link below: Support Regards, Lokesh |
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I have the same problem ( but Windows 7), it finds 16 drivers that are called "ancient", & the details of each indicate a newer version is out there to be installed. It updates up to about 10% , but then finishes without fixing ANY of the issues - and tells me to run the probram again, & again, & again...
I notified the folks, the day I installed the software - still no responses Comments Commented by
Ryan Bacolod
2016/05/31 05:27
Hi Randy,
Thank you for sharing us here your experience. I would like you to send us a support email with the necessary information included on it. Contact us here. We will respond to you as soon as possible within 24 hours upon receiving your email. Kind Regards, Ryan |