A Guide to the “Bad Pool Header” Blue Screen of Death Error

This article is part of a continuing series on Blue Screen of Death errors. A Blue Screen of Death (BSoD) is the error screen you see when Windows has a major issue. It halts the PC and displays some very important information.

Depending on the error message you get, the steps you need to take are different.


This one may appear under another error name, but with a code of 0x19.

This BSOD has to do with incompatible drivers or apps.

How to Fix This BSoD

BAD_POOL_HEADER was very rare before Windows 8, but has cropped up a bunch since people have begun installing this new operating system. It appears most frequently when using antivirus applications, like Avira Anti-Vir and Avast!, that are not yet 100% compatible with Windows. It also happens when running Windows 8 on an Intel Macintosh as a dual-boot or Parallels option, as Mac drivers are not yet 100% compatible with Windows either.

However, this error can appear with any driver or application that doesn’t work right with Windows.

There are several steps you can take to prevent this error from happening again.

Boot in Safe Mode first

In order to try any of the below steps, you may need to start your PC in Safe Mode. That’s to prevent the error from happening again while you’re trying to fix it.

Use a Different Antivirus

While third-party antivirus applications can sometimes find errors that Windows can’t, until the publishers catch up to Windows 8 fully, you’re better off sticking with Microsoft Security Essentials for now. It’s built in to Windows 7 and Windows 8. You can always download Microsoft Security Essentials as well.

When Using a Mac, Stick with Windows 7 For Now

New Windows operating systems are notorious for not working right on Intel Macs at first. Wait until the drivers catch up from both the Windows and Macintosh side of things before you attempt to use Windows 8 in a Mac environment.

Make Sure All Your Drivers are Updated

Manufacturers are releasing updates for Windows 8 all the time. In order to ensure you have the latest drivers for all your hardware, you need Driver Reviver. It will find drivers that Windows Update just doesn’t catch.

Driver Reviver finds crucial Windows 8 drivers.

More Information from Microsoft

Here’s a page on Microsoft’s website about this specific BSoD error. It’s pretty technical, but worth checking out if the above solutions don’t work.

Good luck!

Steve Horton

  • Mick

    F8 doesn’t start WINDOWS 8 in safe mode, from what I have read, it needs to be set up in windows 8 first. Not much use now that i get the BSoD and therefore cannot boot windows to switch on the safe mode!!

  • reviversoft

    Hi Mick,
    In Windows 8, holding down Shift + F8, then going through the menus, will then let you reboot again and go straight to the Safe Mode menu.

  • Mick

    Hi disqus,
    As I said the first time, that is absolutely useless if you can’t get windows to boot up in the first place!

  • reviversoft

    Hi Mick,
    You misunderstand. Hit Shift+F8 when starting up your PC, before the Windows logo appears. Good luck!

  • $1793110

    Actually my BSOD Pool header issues seem to have crept up after installing Setpoint from Logitech. But I had also installed a Bluetooth dongle but that I allowed to use the Microsoft driver. So I suspect the Logitech Setpoint software to be the issue.

  • xoxo

    i also have this prob after installing avira antivirus

  • shutupihateyou

    me too..

  • Dom Mitchell

    Hmm Im using windows 7 and the error only just cropped up recently for mr. Thing is though, its been ages since i installed anything

  • ReviverSoft

    Hi Dom,
    Hmmm. Has anyone else used the PC? Have you added any new hardware? This might be the result of a bad Windows Update as well.

  • user3107

    This just happened to me now . I was doing nothing and I didn’t install anything recently. But I never make any updates so now I’m doing all the suggested updates in windows update . Hoope it gets fixed .

  • ReviverSoft

    Good luck! Let us know if you run into any further problems.

  • ReviverSoft

    Interesting. Thanks for the tip regarding Setpoint possibly causing BSoD issues.

  • ReviverSoft

    Hi Dom,
    Great! Let us know if you run into any further issues.

  • Samuel Onyike

    My PC developed this problem just after my avast expired. I thought it was due to a viral attack. I also updated some drivers and installed some other stuff.

  • ReviverSoft

    It might be Avast! itself causing the issue. Try uninstalling it and installing a different antivirus, such as Microsoft Security Essentials, and see if the problem goes away. Good luck!

  • Yes this is very likely the cause. Try and replace it with something else like Avira or Avast and contact Kaspersky to let them know of the problem.

  • jv

    same thing to me!! im in school right now but i saw when u turned off your wifi and use the computer it will work then u can download some pccleaner

  • Emily

    This happened to me after installing Wizard101

  • Nathan Prijot

    Me it’s diffrent , when i try to update my nVidia driver , i have this error in the middle of the installation what can i do ?

  • Jenn

    I got this error too and I dont use avast or any other anti virus except avg and I havent needed to update that in awhile so the only thing I can think of that crashed it was the adobe flash update I did. Thats when i got this error. cant boot into safe mode, have to go into f9 to get to restore and it just keeps saying the hard drive is locked and can not refresh the computer. And systems restores dont even work. just keeps looping back to the blue smiley of doom. :( Not even a year old.

  • damian

    microsoft to badziew co windows to problem

  • Tiaryn

    I’m on a blue screen and it says “your PC has ran into a problem and needs a restart. We’re just collecting some error info, and then you can restart. (0% complete)” this stays on 0% and doesn’t move at all
    What should i do? :(

  • Alnaim Aming

    Me too. I got Bad Pool Header. i didnt do anything it just appear. This is my 1st time help me thanks :(

  • Birendra Tirkey

    its due to RAM……immediately change ram for preventing data loss

  • Hound-Dog

    Have had a Bad Pool Header error every since i installed the full features of Avast anti virus software. Even paid them $180 for a Microsoft Tech to log on and fix the problem .. Never could fix it … Even one of their lower techs said the guy before him didn’t fix anything. that was one of their own microsoft technicians .Well Guess What I went out and checked a few forums and they all have problems with 8.1 and avast. So I guess they took me for $180. Fool me ounce shame on U fool me twice shame on me. Besides 8.1 has windows defender built in.

  • Tiffany Alyce

    I didn’t get this until just now. I upgraded to an ASUS from a Toshiba with a Windows 10 update and I think this is probably either the first or second time it’s happened. It may have been the second time cause when I woke up one time, my laptop was on the start screen which is not how I left it originally.

  • yovanyovo

    On safe mode with networking Internet doesn’t work and I can’t download it from another pc and put it on a pendrive coz pc no longer recognizes pendrives…

  • yovanyovo

    The problem started when the pc was taking a lot of time to stop and I maintained the stop button(not recommended)

  • Poppi2

    It just happened to me 2 minutes ago! I never installed anything, and all I was doing was searching my YouTube Channel: Toothpaste, when I clicked a video, then this happened… Also I have windows 8

  • george kurgansky

    Mine started after a power cut while writing files to RAM disc.. Now it does disc check every 3-6 startups. Unfourtinatly I can’t put my finger on the solution but I can give some tips that inexperienced people will find useful.

    I suggest creating a bootable USB linux stick with BartPE in case it has a serious data loss level of crash. Boot into linux and backup your files and clean install everything. It’s faster than any other solution because the problem will just keep getting worse as the data corrupts repeatedly. If you cant find your serial look up my flower collection or remove WAT.

    If you want a system that boots from a VHD snapshot look up Steady State DIY. It will discard any changes made to the system and it will be the same day in day out… it’s not perticularly easy to set up but it works but there is a tiny lag due to OS running from VHD.

    I kept mine going for 6 months just to see how bad it gets. Still not dead, and mostly usable. I have everything backed up so data loss is a minor neusance.

    I am now missing computer management, all backup, sys restore, paint, notepad and logging parts of windows, video editing software and 2 browsers and a bunch of utilitoes for overclocking..

    Still runs fine for the work I am doing, waiting for it to just not start up at all just for the hell of it. In theory it won’t damage the hardware. In theory though.. It’s kind of crazy how well windows actually pulls though that sort of issue. I did have it completely seem to die and then start up again after 4 tries.

    Props to windows 7, strongest microsoft OS thus far.

    I did also find that my PC ran better when I took out my Nvidia GPU. Their drivers are far from great unforutinately. In fact my one ran better with old drivers.

  • ✮ J.V. ✮

    Same here. I was just watching a youtube video in full screen. But I also had my McAfee do a full scan at the same time. I had it for a while tho and this is the first time it happened.

  • Farhan Ahmed

    Everybody is blah blah they dont know whats happening
    This Happens When One of You Ram stick Starting get Fail…..
    Remove all the sticks of Ram and then put back In….

  • Rickie L

    I have a new ‘custom built’ PC with Win 10. When I first started using it I uninstalled the antivirus that came with it – at least I thought I did. There was still a folder for the one they installed, Avira. I deleted it. I had a difficult time getting Windows Defender to work but finally it was able to update and run scans. I also use Ccleaner. I ran a scan to clean the registry of files associated with the uninstalled programs. After a while my PC began to automatically shut down with the Blue screen: The error at the bottom of the “PC ran into a problem …….. and under that is the Error: Bad Pool Header.

    There wasn’t a CD/DVD burner with it so I installed one I had on my HP w?Win 7. The shut down/blue screen didn’t happen until I ran the uninstalls and reg. cleaner. I’m worried CCleaner may have deleted some I need. I know it’s my own fault but would really appreciate any help. I’m a complete novice when it comes to understanding the registry etc.

  • tjb357452

    For what it’s worth, as the saying goes. I traced my repeated BSOD incidents to Malwarebytes running at the same time as Norton 360, and having the same results with Malwarebytes running with Webroot. Norton, and Webroot, run fine by themselves. They will not operate for very long with Malwarebytes running at the same time. The repeated BSOD events occurred on two Dell Optiplex Desktops, the 755 Model WITH 8 meg, and a 760 Model with 4 meg. Both machines were free Windows 10 updates from Windows 8. In repeated testing, trying to run Mbam in conjunction with Norton, or Webroot antivirus apps, would trigger a BSOD with the Bad Pool Header notification. Shutting down Mbam when the primary virus apps were running, ended the issue. I use the premium Mbam app, and can run it on either of my machines as long as I shut down Norton, and Webroot, before activating Mbam. No surprises here. Two antivirus programs at the same time will create conflicts, although Bad Pool Header is usually associated with hardware/driver conflicts.

  • Carol Evanetz

    I haven’t installed any new programs on my computer – running Windows 10 since it was an update. The other day Microsoft did an update and restart and this (blue screen – side ways sad face and various errors come up, screen goes out real fast tho so I don’t get to copy too much of the information. Tonight tho I did get the Bad Pool Header error to look up and found the information about restartand keep hitting key F8 while it restarts etc. Haven’t tried it yet. My antivirus has worked just fine with Windows 10 until this started about 3 days ago, I have ran scans and getthat it’s 100 percent fine, mid may found 2 attempts which were deleted by Trend Micro. I just don’t get it. Then when I get to like FB , my pictures sometimes wont load on the photo button but will within a reply from someone. Driving me crazy. Oh each new Microsoft update seems to add apps to the computer, I don’t use many apps at all and don’t understand this, or I get a message that says my internet connection is off – I check it is ON as it should be. if I go into that connetion box there now appears asone of the connections Xfinity something or other. I don’t have Xfinity – another thing I don’t understand how this gets posted when you don’t have it or it was never there before??

  • Riyaz Ahamed

    Nice brother..Got it :).. Jazakkallah

  • Brian Diffenderfer

    lol Driver Reviver…

  • Caroline Cruz

    Thanks for sharing the information. Keep updating more blogs.

  • Lolbit and Funtime Finxy

    It interrupted my ASDF movie.

Didn't find your answer?
Ask a question to our community of experts from around the world and receive an answer in no time at all.

our products
See all products →

We develop products that help Repair, Optimize and Maintain your computer for you

Driver Reviver
Restore maximum performance and functionality to your PC's hardware.
Registry Reviver
Restore maximum efficiency and effectiveness to your PC's Windows Registry.
Security Reviver
Quickly and safely remove security threats, prevent them from reoccurring and keep your PC protected.
subscribe to our newsletter

Receive free tips and advices how
to repair, maintain and optimize your PC

Edit translation
Machine translation (Google):
Copy to editor
or Cancel