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Hi Carl
Thank you for contacting us. Will you please provide some additional information about the problem. What operating system are you using? what's the exact message you get? a screen shot will be very helpful if you can, so we can assist and provide you with the best solution we have. Thank you Basel |
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Hi Carl,
Yo can easily remove the viruses from your system by following the below mentioned methods: Method 1. Reboot in safe mode Most viruses become disabled in Safe Mode, which is a protected mode of Windows that’s missing a lot of extraneous features. Windows Safe Mode With Networking will give you the opportunity to download and install a few antivirus applications, so you’re sure to squash any issues your PC has.
If you already had an antivirus program active on your computer, you should use a different scanner for this malware check, since your current antivirus software may have not detected the malware. If you think your PC is infected, I recommend using an on-demand scanner first and then following up with a full scan by your real-time antivirus program. Among the free (and high-quality) on-demand scanners available are:
Method 3. Run the applications individually Run Microsoft Security Essentials and have it do a complete scan, then close it down and do the same with Malwarebytes. You don’t generally want two antivirus apps scanning at the same time or even open at the same time, as they’ll interfere with each other. One or the other application should nab the virus or viruses on your PC. You may be asked to reboot so the application can finish cleaning your PC. Method 4: Install Security Reviver Security Reviver will scan your PC and identify security threats and vulnerabilities. Security Reviver can quickly and safely remove these threats and prevent them from reoccurring. You can visit the product Security Reviver at below link for more details. http://www.reviverso.. I hope this helps. Regards, Lokesh |