Get Answers from our
Community of Computer Experts

outlook email will not send, shows error 0x800ccc69

Asked by
jim maricich
2014/09/05 01:14
0 Like It
my outlook email will not send message but it can receive emails, it show error code 0x800ccc69 cant connect to server.
Operating System:
Answer this question
best answer

Answered by
2014/09/05 02:56
Hi Jim,

The error code indicates that Outlook has trouble accessing your mailbox to send out the emails.

Note that Outlook is not your email server per se. Your email server would be the email provider (i.e gmail, hotmail, yahoo, etc.)

Try closing down Outlook, accessing your mailbox through your browser and logging in with your user name and password. Check all your login settings online and then restart Outlook and try to send out emails.

Another possibility is a firewall problem. If you recently installed or use a firewall or internet security program, try turning it off completely and check to see if Outlook is able to send out emails.

I would also recommend trying this:
Open Outlook click on File Account Settings Account Settings select your email account and click on Change More Settings Outgoing server check the box ‘My outgoing server (SMTP) requires authentication OK Next Finish.

Changing the SMTP port within your Outlook email account settings would be my last suggestion.

Good luck,


Answered by
Lokesh Yadav
2015/09/01 12:08

0 votes

Hi Jim,

The actual cause of 0x800ccc69 error is "Mailbox Not Found" (SMTP_550_MAILBOX_NOT_FOUND).

How to Fix Error 0x800ccc69

We first recommend that you check all of your SMTP settings. Invalid settings can trigger this error. Also check that there is nothing stuck in your outbox (ie: no bad messages), as this can also be problematic.

I hope this helps.

Thank You!

Welcome to Reviversoft Answers
ReviverSoft Answers is a place to ask any question you have about your computer and have it answered by the expert community.
Post your question
Ask your question to the community now
Similar questions
I kept getting the blue screen with Driver Power State Failure error message and then my computer would restart. I found your product and it did not happen any more. I just purchased an anti-virus (kaspersky) and now it is doing it again. It is so frustrating. My computer is only 6 months old. It is a Asus desktop.
Show full question
Having trouble with your PC?
Complete a free PC health scan with
PC Reviver®
Free download
Copyright © 2018 Corel Corporation. All rights reserved. Terms Of Use | Privacy | Cookies
follow us