Unhappy with support? Escalate your case now

For questions and concerns regarding our support services

Unhappy with support? Escalate your case now

Postby RS_Admin » Fri Sep 23, 2011 6:56 am


Unhappy with the assistance offered by our support team?

At ReviverSoft, we make sure you receive nothing but the best in service. Our support team aims to resolve all support requests and complaints at the first point of contact. Support requests are responded to within 24 hours of their receipt.

However, if at any stage, you feel that you have not received a suitable resolution or the service level does not meet your expectations, please do not hesitate to escalate the matter to our Support Supervisor (Mr. James Powers) for a prompt intervention.

All cases will be subjected to the company policies and further investigation before a suitable resolution is offered.

What you need to do:

I. Compose an email with the following information:

Your full name:

Your e-mail address:

Order/purchase reference number (s) :

Your existing support case/ticket number (s):

Summary of your support request:

Reason for dissatisfaction:

(Please make sure ALL the above information is included and accurate)

II. Click here to send your email to our Support Manager.

III. Expect a response from our Support Manager within 24-48 hours.

Thank you for giving us the opportunity to better assist you!

The ReviverSoft Team

[ Unsolicited emails, first time support requests and mails which lack the requested information will go unanswered ]
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