low bandwidth hard disk drive USB flash drive

Hi Bill,

You can try the below methods to resolve your issue.

Method 1 – Remove previous updates

Sometimes Windows update can make more harm than good, and in the
past it has known that optional updates such as KB2913431 can cause some
issues.

To remove an update that is causing you trouble do the following:

1. Open Control Panel and to go Programs.
2. Click Programs and Features, and then go to View installed features.

Now you need to find the update that is causing you this issue.

If the problem started recently it’s probably the latest installed update that
is causing the issue, so you need to click Uninstall to remove it. Also,
be ready to enter your administrator password if you’re asked to.

Method 2 – Disable USB 3.0 support from BIOS

While booting press Del or F8, the key might vary depending on the motherboard manufacturer, to enter BIOS.

While in BIOS, you need to navigate to Advanced settings, locate USB
configuration and disable USB 3 support. Depending on your manufacturer,
you might have to take different route to disable USB 3 support.

Save and exit.

Your computer will now restart and if keyboard and mouse aren’t working try plugging them in into different USB ports.

If your mouse starts working, go to Settings -> Device Manager.

Find USB controllers with exclamation mark , disable and enable them.

Method 3: Updating Driver

Check if a driver has been installed for the mouse. You
can check in the Device Manager for this. While Windows may have a
standard or default driver for the mouse, installing a driver for your
specific mouse may fix the issue.

If a driver is installed for the mouse, it is recommended that you check if there is an updated driver for the mouse.
Updating the driver may fix issues with a non-functioning mouse.

I hope this helps.

Regards,
Lokesh

Hi Bill,

This tutorial is designed to help you identify and fix common mouse, touchpad, and keyboard problems in Windows. It doesn't cover device problems related to specific programs.
Mouse, touchpad, and keyboard problems can have a number of causes:

• Cables that aren't connected properly
• Incorrect device settings
• Missing updates
• Corrupted or incompatible drivers
• Hardware problems

How to use this tutorial

For best results, complete each step and then test your device before moving on to the next step.

Check hardware

Many mouse, touchpad, and keyboard problems are caused by hardware that isn't set up properly. Here's some information about how to check your device, make sure cables are connected properly, make sure the hardware has power, and check the settings.

Make sure cables are connected properly

Check that all cables are plugged in to the correct locations. This can include mouse and keyboard, PS2 and USB cables, and, in some cases, external USB touchpad cables.

• Disconnect USB cables and wait for a short time for the device driver to be unloaded by Windows, and then plug the device back in and the driver will reload.
• Try using a different USB port on your PC. For example, move from a port on the front or side of the PC to a port on the back of the PC.
• If you use a USB hub between the device and the PC, try removing the USB hub and plugging the device directly into a USB port on the PC.
• If you’re using a USB hub that uses an external power supply, make sure the power supply is plugged into an electrical outlet and is working properly.
• Make sure that the cables on your device aren't damaged in any way. Damaged cables can cause the device to stop working properly.

Check for and replace worn batteries

Make sure old or worn batteries in your devices are replaced and functioning properly.

Disconnect and then reconnect wireless or Bluetooth receivers

If you’re using a wireless or Bluetooth device, you might need to disconnect the device from your PC and then reconnect it. Look on the bottom of the wireless device for a Reset button. Resetting the device will disconnect and then reconnect the wireless connection. There might also be a Reset button on the USB receiver for your device.

• USB wireless devices. For USB wireless devices, this might be as simple as unplugging the USB wireless receiver, waiting for about 10 seconds, and then plugging the USB wireless receiver back into the USB port. The wireless connection should be reestablished. For additional help with USB devices, see Install a USB device.
• Bluetooth devices. For Bluetooth devices, the steps might be a little more detailed, and you'll need to follow the steps listed in the documentation that came with the device. For additional help with Bluetooth devices, see Add a Bluetooth enabled device to your computer and Add a Bluetooth or other wireless or network device: frequently asked questions.

Test the device on another PC

If the device doesn't appear to work at all (for example, no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC. If the device doesn't work on the other PC, you might need to replace the hardware.

Update drivers

For Windows to recognize your device, you might need to find and install a compatible driver. Outdated, incompatible, or corrupted drivers can disrupt communication between the computer and the mouse, touchpad, or keyboard.

• If you recently upgraded from one version of Windows to another, it's possible that the current device driver was designed for the previous version of Windows.
• If you've had recent power outages, viruses, or other computer problems, it's possible that the drivers have become corrupted.

Downloading and installing the latest driver for your mouse, touchpad, or keyboard can resolve these types of problems. Here are three ways to find and install a driver:

Use our Driver Reviver. Driver Reviver is a very helpful utility program that saves you the trouble of searching the internet for updates to the devices installed in your computer. The program performs a full system scan and retrieves driver updates for you to download and install with ease. All in all, a simple and easy to use program to keep your device drivers up to date and extend the life of your computer hardware.

You can also view Driver Reviver's product page here: http://reviversoft.c...

There are additional troubleshooting steps that can help resolve mouse, touchpad, and keyboard problems. This section helps to identify and resolve issues specific to the different types of devices.

Resolving problems with your mouse

Some of the most common problems with the mouse are:

• The mouse cursor moves erratically
• The mouse cursor moves too fast
• The mouse buttons don't respond as expected
• Moving the mouse doesn't move the cursor

Some of the most common causes of these problems are:

• Dirt. There might be dirt or a buildup on the bottom of the mouse around the opening for the sensor. Clean any dirt or buildup from the bottom of the mouse and from the opening for the sensor. For an older mouse that uses a mouse ball, you can unplug the mouse, turn the mouse over, and twist the bottom cover off. Remove and clean the mouse ball. If necessary, you can use compressed air to blow any lint from the inside of the mouse. Replace the mouse ball and cover. If your mouse uses a PS2 connection, you might need to restart the PC to reload the driver for the mouse.
• Incorrect settings. You might need to adjust your mouse settings such as pointer speed, click speed, or other settings. For more information, see:Change your mouse settings in Windows 7
  Change your mouse settings in Windows Vista
  To change your mouse settings in Windows XP, follow these steps:
  
  1. Click Start, click Control Panel, click Printers and Other Hardware, and then click Mouse.
  2. Click the tab for the type of setting you want to change, and then make the change.
• Improper surface. When using a laser mouse, the surface should have enough of a pattern for the mouse sensor to detect movement. On a surface such as glass or a mirrored surface, the mouse sensor doesn’t have enough of a pattern to detect movement, so the mouse won't move the cursor (or the cursor might move very erratically).

Hope this information help you solve your problem.

Kind Regards,


Ryan