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I bought a new HP printer 3 days ago. I am not able to connect it to the WiFi.

2018/05/24 04:38
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It always says no WiFi network available but I am 100% sure that my WiFi is switched on. Please help me out as I am too old to take it to the store.
Operating System:
Windows 8
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Answered by
Lokesh Yadav
2018/05/27 14:03
Hi Sandrine,

Please follow the below steps to connect your HP Printer with your WiFi.

Step 1: Prepare for installation
Before installing the printer software and connecting to your wireless network, check the requirements, turn on the computer and the router, and set up the printer.
  1. To use your printer on a wireless network, you need the following items:
    • A computer connected to your wireless network
    • Internet access: HP recommends broadband Internet access such as cable or DSL for software downloads, using Web Services, and getting printer updates.
  2. Make sure the router and computer are turned on, and that the computer is connected to the same wireless network to which you want to connect the printer.
  3. Set up the printer, load paper into the input tray, and install the ink cartridges.
  4. Turn on the printer and place it close to the computer and within range of the router during the setup procedure.
Step 2: Install the printer software
On the computer you want to print from, start the software installation, and then download and install the HP full feature print driver. It contains the wireless print drivers, as well as HP Printer Assistant software for scanning and other printer management functions.
  1. Disconnect any USB cables from the printer.
  2. Go to, and then click Download to download and run HP Easy Start.
  3. When prompted to select your printer, click My Printer Is Not Shown.A Printer Not Found screen displays.
    Figure : Clicking My Printer Is Not Shown
    Clicking My Printer Is Not Shown
  4. Click Continue, and then select Wireless network (if applicable).
    Selecting Wireless network (if applicable)
  5. Click Continue, and then follow the on-screen prompts to set up your printer on a wireless network.
I hope this helps.


Answered by
Edward Mark
2018/06/18 08:23

0 votes

HI Sandrine Huppert, follow these steps to connect your printer with Wi-Fi network if your device is showing no network available.

  • Firstly, restart your printer, computer and router devices.
  • Click on setup icon from the control panel of the printer.
  • Select Network option.
  • On the wireless setup wizard, all available networks are listed.
  • If your network does not available then scroll down the list and a username or password option is available.
  • Enter your network username or password and wait for few minutes.

After the above steps, your printer will defiantly connect to your Wi-Fi network. If your issue remains same, contact  HP printer online support team immediately.

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