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Why is disconnected from bluetooth cell phone?


2014/10/17 19:25
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I updated Windows 8 to 8.1 and now I can not bluetooth. Matches the phone with a laptop, while it says connected but disconnected for a few seconds and now it does not connect. You do not know what to do?
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Answered by
Nish
2014/10/21 17:54
Hi Marek,

I recommend uninstalling the bluetooth device through the Windows device manager, restarting your computer and letting Windows detect and install it again.

You should also try reinstalling the Windows 8 or 8.1 Bluetooth driver for your Bluetooth device. You can get this from your laptop or bluetooth device manufacturer's website. This could resolve the issue for you.

Good luck,

James


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Answered by
Lokesh Yadav
2015/09/01 06:39

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Hi Marek,

Please follow the below steps:

Step 1:
Go to RUN (Windows Logo + R) and type “services.msc” and Enter.
Step 2:
Now find “Bluetooth Support Service” and double click on it.
Step 3:
In General Tab change startup type Manual to Automatic.
Step 4:
Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name.
Step 5:
Now remove both hidden password and restart your PC.
Step 6:
Now Re install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website.
Step 7:
If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps.
Step 7a:
Go to RUN and type “regedit” to open registry editor.
Step 7b:
In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrenVersion
Step 7c:
In Current Version find Current version and change the value 6.3 to 6.2.

Now check your bluetooth. It should work now.

Thank You!
Lokesh
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