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Why does my computer have a blue screen and then shut down?


2016/04/02 19:15
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The problem only started about 3 weeks ago for no apparent reason
Operating System:
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Answered by
Lokesh Yadav
2016/06/09 11:15

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Hi Patrick,

In order to resolve this issue, your PC must be restarted in safe mode, and the problematic device driver must be uninstalled.

You can follow the below methods in order to resolve this issue:

Method 1. Update All Device Drivers

Problems in device drivers are usually what cause blue screen errors in Windows operating systems. You can try updating all device drivers to fix most of these problems. However, in this case we are pretty sure that it is a graphics driver related problem. You should upgrade the graphics driver to solve this problem.

You can do this by going to your computer manufacturer’s website and looking for your computer model there. Once you find your computer model, download the latest version of the graphics driver and install it on Windows 7. In case you bought the graphics card separately, go to the graphics card’s manufacturer’s website and download the graphics driver from there.

Method 2. Uninstall Or Disable The Driver

If upgrading to the new driver isn’t doing you any good, then the manufacturer is probably yet to release a suitable driver yet.
In that case, you should Disable the current driver in Device manager and reboot the PC.

Here’s how you do it:
  1. Go to Device Manager.
  2. VIDEO_TDR_FAILURE - Windows Key + X - Device Manager -- Windows Wally
  3. Expand the Display Drivers category by clicking the arrow next to it.
  4. Right-Click the device -> click Disable.
See if it solves your problem or not.

Method 3. Install pending Windows Updates

Make sure your computer is up to date with the latest Windows updates available.
  1. Click Start
  2. Type update in the search box
  3. Select Check for Updates from the results list
  4. If there are updates available, click Install Updates
  5. Restart your computer.

Method 4. Restore to an earlier date

Use System Restore to restore your computer to an earlier date. Make sure you’re logged in as Administrator when performing the following steps:
  1. Open System Restore by clicking the Start button Picture of the Start button. In the search box, type System Restore, and then, in the list of results, click System Restore. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. Click Recommended restore, and then click Next.
  3. If there isn't a recommended restore point, follow the steps below to choose a specific restore point.
  4. Review the restore point, and then click Finish.
I hope this helps in fixing your issue.

Regards,
Lokesh
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2016/05/12 03:04

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Hello Patrick,

If you have been experiencing Blue Screen of Death (BSoD) and wanted a fix, please visit the link provided below.

http://www.reviverso...

If the problem persists, please let me know with the details and I will be more than happy to assist you further.

Sincerely,

Christian
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