Sorry to hear about the blue screen error you are experiencing.
It is important that you note down the details of the error shown on the blue screen, so we can find out what\'s causing the problem. Try using a camera to take a photo of the blue screen and share it with us.
Once you have the specific error code from the blue screen, you can use our free blue screen helper resource to find out more about the problem and how you can fix it:
When I connect an external microphone to the jack, it is not working. I can see it in the "Sound" tab, but the levels is very low. I have tried with several microphones.