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Hi Joe,
You can use below methods to resolve this issue: Method 1: Step 1: Disconnect all the external devices connected except mouse and keyboard. Step 2: Try to boot the computer in Advance boot option and select Disable automatic restart on system failureand then check and if you receive any error message? If so, please reply back with error message details. Method 2: Step 1: Boot the computer in Safe mode and check if the issue persists. Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed. Step 2: If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. I hope this helps. Thank You! Lokesh |