Hi Rebecca,

If your Bluetooth settings are gone and you are not able to connect to Bluetooth using your system, you can follow the below steps:

1. Make sure the wireless switch is on. It will be either a sliding switch on the left or right side edge of the computer, a key combination (Fn & F2 or F2) or single key, look for the wireless icon. 
2. Turn on the wireless using the wireless switch. 
3. If the Bluetooth icon is still not visible under notification area then go to Control Panel, Program & Features,Check for program name “Bluetooth and Devices" and Uninstall the program. 
4. Restart the system. 
5. Check for the Bluetooth icon in the notification area. 
6. If the Bluetooth icon is still not visible under notification area then Go to All Programs, Open Bluetooth Settings,In the window check the box for “Allow other Bluetooth device to find this computer and also check the box “Show the Bluetooth icon in notification area.” 
7. Apply and save the changes 
8. The Bluetooth icon will appear in the notification area and is ready to be used.

If the above steps didn't work, you can also try uninstalling the wireless components(Bluetooth,Wifi) Drivers and then restarting the Laptop and let the Windows detect the Hardware on its own.

Then it will search the windows update and download the required driver.

If this does not work then you can try the below steps:

1. Open Run (Win+R) and key in "devmgmt.msc"
2. The Bluetooth will be available as an Unknown Device.
3. Right click on the icon and press Update Driver Software.
4. The click on the Automatically Search the Web Option.

This should work for you.

I hope this helps.

Regards,
Lokesh

Hi Rebecca,

Thank you for posting your concerns here.

I am sorry to hear about the problem you are experiencing and am eager to help you.

However, we need a little more information to be able to assist you. Could you please provide more specific details of the problem?

Screenshots of the problem would also be helpful.

Hope to hear from you soon.

Sincerely,

Christian