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My computer is windows 8.1. Today he began appearing a blue screen more than 3 hours!! It restarts for hours! Direct. I try to put in advanced options but it automatically goes to the blue screen! I am very concerned


Asked by
Vicki Borges
2014/05/17 07:03
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Started today, after I iinstalei the geogebra program. This program requested a call java chrome.
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Answered by
Nish
2014/05/17 19:10
Hi Vicki,

If the blue screen error occurred right after you installed the Geogebra program and its other dependencies, then the first thing you need to do is uninstall them and restore any recent changes.

Have you tried all the advanced boot options, by restarting your computer and pressing the F8 key?

Here is a list: http://windows.microsoft.com/pt-pt/windows/advanced-startup-options-including-safe-mode#1TC=windows-7

If you can access the Windows safe mode, you can easily perform a system restore and restore your computer to an earlier time.

It is also important that you share the details of the error displayed on the blue screen.

Let us know if the restoration works for you.

James


Comments
Commented by Vicki Borges
2014-05-21 07:05:36
I'm not even getting out of the page to restart. Restarts and goes straight to the error page. Presents options, but when I try to click gives error again. Do not go out of error page. Not even restarting and using F8. Nothing works. I'm scared of losing my files.
Commented by Nish
2014-05-21 20:42:38
Hi Vicki. Can you share the error details shown on the blue screen error page? Also, do you have your Windows 8 Install Disc with you?

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