Hi Jennifer,

If you’re facing issues with getting connected to a network and can’t connect to the Internet, here are some fixes you can try in Windows 10.

Fix 1: Update the network adapter driver
An outdated or incompatible network adapter driver can cause connection problems. If you recently upgraded to Windows 10, it's possible that the current driver was designed for a previous version of Windows. Check to see if an updated driver is available.

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2. In Device Manager, select Network adapters > the network adapter name.
3. Press and hold (or right-click) the network adapter, and then select Update Driver Software > Search automatically for updated driver software. Follow the steps, then select Close.
4. After installing the updated driver, select the Start button > Power > Restart if you're asked to restart, and see if that fixes the connection issue.

Fix 2: Manually install the network adapter driver
Do one of the following, depending on what kind of file you downloaded from the PC manufacturer’s website:

• If you downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should be all you need to do.

If you downloaded individual files, and at least one file has a .inf file name extension and another has a .sys extension, do the following:

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2. In Device Manager, select Network adapters > the network adapter name. (If it’s not listed there, check inOther devices.)
3. Press and hold (or right-click) the network adapter, and then select Update Driver Software > Browse my computer for driver software.
4. Select Browse > select the location where the driver files are stored > OK.
5. Select Next > follow the steps to install the driver > Close.
6. After you've updated the driver, select the Start button > Power > Restart if you're asked to restart, and see if that fixes the connection issue.

Fix 3: Roll back the network adapter driver
If you were connected before and recently installed a new network adapter driver, rolling back your driver to a previous version might help.

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2. In Device Manager, select Network adapters > the network adapter name.
3. Press and hold (or right-click) the network adapter, and then select Properties.
4. In Properties, select the Driver tab, select Roll back driver, then follow the steps.
If the button is unavailable, that means there's no driver to roll back to.

5. After rolling back to the previous version of the driver, select the Start button > Power > Restart if you're asked to restart, and see if that fixes the connection issue.

Fix 4: Run networking commands in a command prompt

1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

• netsh winsock reset
• Type netsh int ip reset 
• Type ipconfig /release 
• Type ipconfig /renew 
• Type ipconfig /flushdns 

Fix 5: Use network reset to reinstall network devices
Using network reset should be the last step you try. Consider using it if the steps above don’t help to get you connected.

This can help solve connection problems you might have after upgrading from a previous version of Windows to Windows 10, as well as fix problems where you can connect to the Internet, but not to shared network drives. It removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.