Hi Rainer,

When you try to install Windows on a computer by using a Windows installation DVD or ISO file, you may receive this error message.

To resolve this issue, use one of the following methods, as appropriate for your situation:

• Burn the installation DVD at a slower speed.
• Use a better quality DVD to create the installation DVD.
• Update the BIOS firmware for your DVD drive.
• Use the Windows 7 USB/DVD Download tool to create a bootable USB flash drive, and then use the USB flash drive to install Windows.

Hi Rainer,

Do you get this error message when you try to use a specific hardware device? Also, have you tried reinstalling the device driver?

Please include as much detail as possible.

Thanks

James

Hi Rainer,

I am sorry to hear about the problem you are experiencing and am eager to help you.

However, we need a little more information to be able to assist you. Could you please provide specific details of the problem. Screenshots of the problem would also be helpful.

Hope to hear from you soon.

Sincerely,

Lloyd