I have recently upgraded my computer hardware / reinstalled the Operating System / replaced it with a new computer. What do I need to do?
Given that your license is locked onto on your computer’s current hardware and system configuration, the license status will be affected when you make changes to the computer hardware and Operating System or when you replace it with a new computer.
In such cases, all you need to do is write to our support team with the details and they will be happy to verify and release the license status of your license key for reactivation.
You will then be able to successfully reactivate the product.