If you have recently placed an order through our website and have not received your product (download link + product code), please review the following information:

Reason 1: Due to the payment status of your order:


Awaiting Offline Payment - We are awaiting your offline payment via Wire transfer (Bank transfer)

Awaiting PayPal Payment - We are awaiting your offline payment via PayPal

Payment declined by Credit Card Issuer - The payment was declined by your Credit Card company

Payment declined in Manual Review - The payment was declined by our e-commerce partner, after manually reviewing your payment details.

Order under Manual Review - Your payment details are being reviewed manually by our e-commerce partner, after which the order will be processed.

For further assistance, you may contact Cleverbridge (our e-commerce partner) directly.


Reason 2: Your order confirmation email might have up ended up in the SPAM folder of your email account.

If you have any other questions, you may contact our support team for assistance.