Fixing Bluetooth in Windows 8

We recently published an article about turning on Bluetooth in Windows 8. This article spread like wildfire across the Internet for one simple reason: for many users, upgrading to Windows 8 made Bluetooth stop working! The comments section of our previous article is filled with users with dozens of models of laptops, notebooks and netbooks who can’t get Bluetooth working under Windows 8.

Here, then, is our definitive guide for getting Bluetooth working again in Windows 8.


Bluetooth Doesn't Work
Is Bluetooth not working in Windows 8? We can help.

ALL LAPTOP MODELS

Download the Latest Drivers

The first and best approach is to go to your laptop manufacturer’s website and grab the latest Bluetooth drivers from there. Many of them have Windows 8 specific Bluetooth drivers that are designed to get Bluetooth working again. Often, the very latest Windows 7 drivers will work too. Be sure and grab the specific driver for your type of Windows (32-bit or 64-bit). Once you install the latest drivers and reboot, you should see Bluetooth appear in your wireless settings.

You can also determine your Bluetooth hardware manufacturer and try downloading drivers directly from that company’s site. This works well if you have a Broadcom adapter. To determine your system’s Bluetooth manufacturer, try Googling your PC’s model number (written on the front or underneath your laptop), or go to your Control Panel in Windows, open Device Manager and look under Bluetooth.

Uninstall Conflicting Bluetooth Software

Sometimes your laptop will ship with a wireless manager that will interfere with Windows’s own wireless management. Uninstall the application that comes with your PC and manage your wireless directly in Windows 8.

Turn On your Hardware Wireless Switch

Though wireless switches have fallen out of favor on recent laptops, machines that are a few years old still have them. I have a Sony laptop with a single switch for both wireless and Bluetooth, and when I close the lid, it tends to cause the wireless switch to turn off. When this switch is off, Bluetooth will not even appear in Windows, so make sure it’s in the On position before trying to activate Bluetooth in software.

Try Driver Reviver

Driver Reviver is excellent at tracking down the latest wireless drivers for your laptop. If you’re having trouble locating the specific Bluetooth driver update you need for Windows 8, Driver Reviver will do the trick.

SPECIFIC LAPTOP MODELS

ASUS

If you have an ASUS K55A, grab the most recent drivers from this page on ASUS’s site.

The ASUS Republic of Gamers G74SX has a forum thread dedicated to it with multiple solutions. Check it out.

Those with an ASUS Vivobook S200E or X202 can get the latest drivers on ASUS’s site as well.

And those with a Vivobook S400CA can also get drivers from ASUS’s site.

Dell

If you have a Dell Inspiron N5010, you need to get the most recent Bluetooth driver for your machine on Dell’s site. It may say Windows 7, but proceed anyway. Download it to your desktop or Downloads folder, then extract the file. You’ll get an error message about the program not being compatible with Windows 8. Close this message.

You’ll then need to navigate to the driver’s location (usually c:\dell\drivers\drivername\Win64 or Win32).
Then, you’ll need to install the Setup file in Compatibility Mode to make Windows run it as if it were in Windows 7:

  1. Right-click on the Setup file
  2. Click Properties
  3. Click the Compatibility tab
  4. Select Run This Program in Compatibility Mode For
  5. Choose Windows 7 from the menu
  6. Select Run This Program as an Administrator
  7. Click OK


Bluetooth Doesn't Work
Running driver setup in Compatibility Mode can help in Windows 8.
Run the setup file, and the driver should work fine in Windows 8 after that.

The Dell Inspiron 15R and some other Dell models can just get the Bluetooth driver from this location on Dell’s site and it should work fine. Try the Compatibility Mode method above if not.

The Dell Inspiron 1440 can get the latest Bluetooth driver at Dell’s site also.

If you have a Dell Studio 1555, get this driver from Dell’s site instead.

HP / Compaq

This covers the HP Pavilion G6 2313AX and other models. Here’s a link to the Bluetooth driver you will need on HP’s website.

For a slightly different model, the G6 2016TX, get the latest drivers from HP’s site here.

Bluetooth in the HP 620 worked fine in Windows 7, but not in Windows 8. Try this driver first on HP’s site. If it doesn’t work, try installing it using the Compatibility Mode method.

If you have a Compaq CQ58 or other Compaq models, try this driver on HP’s site.

Lenovo

Instead of going to Lenovo’s site, for the Lenovo B320 and other Lenovo models, go directly to Broadcom’s site (the driver manufacturer) and get the driver from there.

For the Lenovo G450, though, try this driver on Lenovo’s site.

And if you have a Lenovo G580, you’re going to want to go here on Lenovo’s site instead.

Medion

Medion laptops, such as the Medion Akoya P6635, use Intel Centrino integrated Wireless-N with Bluetooth 4.0. Get the most recent driver from Intel’s site, as Medion offers no support at all from their site.

Samsung

The Samsung Chronos 7 and other Samsung models can find the latest Bluetooth drivers from this location on Samsung’s website.

Sony

Sony has been slow to release Windows 8 drivers for some of their older laptops, and may not be doing so at all. If you have a Sony SVE15113en, try this latest Windows 7 driver from Sony’s site. You may need to install the driver in Compatibility Mode. See the instructions above under Dell for doing so.

Older Sony laptops (like the VPC-CW290X) often use Broadcom Bluetooth adapters. Try the this driver on Sony’s site.

Toshiba

The Toshiba Satellite Core i5 P855-S5312 and other Toshiba models can use this recent Bluetooth driver from Toshiba’s site to get it working.

If you have a Toshiba Satellite C640-PSC2UG instead, try this driver from Toshiba’s site.

Leave a Comment

Is your particular manufacturer and model number not listed? Did the listed solution not work for you? Leave a comment with your PC’s model number and other details and we’ll help you fix it!

UPDATE

We’ve updated this article with many more model numbers and manufacturers. See if your model number is listed!

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  • Janine

    Não tenho bluetooth e todos os que eu baixo não funcionam. Qual seria o melhor pra um notebook da Acer com Windows 8?

  • reviversoft

    Hi tmatches,
    Try uninstalling the existing drivers, selecting the checkbox to delete them, and rebooting. Then, install the drivers at the first link above. Good luck!

  • reviversoft

    Hi Sam,
    Best thing to do is to uninstall and delete the drivers, then re-download them from Acer’s site. Good luck!

  • reviversoft

    Hi again Sam,
    You need to install the drivers with administrator privileges. When you open the installer, right-click on it instead and click Run as Administrator. Hope this works for you!

  • reviversoft

    Oi Janine,

    O modelo Acer Você tem especificamente? Eu vou ser capaz de ajudá-lo melhor quando eu sei que esta informação. Thanks!

  • disqus_UPigrAl2L4

    sir i use dell vostro series which is upgraded 2 windows 8

    my bluetooth is not working what should i do?

  • reviversoft

    Really glad to hear that, Sromona!

  • reviversoft

    Hi Rahul,

    Try this driver instead:

    http://ftp.hp.com/pub/softpaq/sp60001-60500/sp60071.exe

    Let us know if it works for you!

  • reviversoft

    Hi,
    I’d need to know your specific PC’s model number in order to help you further. Thanks!

  • reviversoft

    Hi Sam
    What model number is your laptop, specifically? Thanks!

  • Asad

    Hi, I want to transfer photos from my sony windows 8 laptop to my blackberry via bluetooth. my bluetooth is activated and is paired with my blackberry too and I am able to send pictures from my blackberry to my laptop, just not the other way round. Often it says ‘btTray has stopped responding’ and sometimes when I click ‘send via bluetooth’ in a picture and select my device, no further action happens. How can i figured this out, i have also downloaded all the latest drivers.

  • Daniel Calle

    Hi, I bought recently a Samsung Chronos 7 with windows 8, but my bluetooth only works when I restart my laptop… There anything I can do to fix it?

  • esgarr

    diculpe tengo la asus k55a y ya le instale los drivers de la pagina y ni asi eh podido hacer funcioanar el bluetooth.
    tendra alguna otra solucion?

  • reviversoft

    esgarr,

    Pruebe los controladores Bluetooth de este lugar:

    http://support.asus.com/download.aspx?SLanguage=en&p=3&m=K55A

    ¡Buena suerte!

  • reviversoft

    Hi Daniel,

    Try this driver, and see if it works for you: http://www.samsung.com/us/support/owners/product/NP700Z3A-S01US?#

    Good luck!

  • Berry Sweet

    I think I um accidentally deleted the Bluetooth thing. Is that why the Bluetooth bar keeps switching to off when I make it on? Also, how do I fix this :(
    It says unavailable networks so I have no access to Internet. I can’t find the Ethernet port either :(

  • Ramesh

    i tried on my dell inspiron 1440, it didn’t work. please suggest me.

  • Naweeparb Wangwanich

    hp pavilion wireless not working….

  • ReviverSoft

    Hi Naweeparb,
    Do you have a specific model number of HP? Thanks.

  • ReviverSoft

    Hi Leo,
    Sorry this advice didn’t help you! Often drivers are difficult to reach, must be installed in Compatibility Mode, or must be found on the Bluetooth manufacturer’s site, rather than the laptop’s. Good luck anyway!

  • ReviverSoft

    Hi Berry,
    Do you have your laptop’s model number? I can help if so.

  • ReviverSoft
  • ReviverSoft
  • ReviverSoft

    Hi Ramesh,

    Try this one and see if it works for you. You may need to run it in Compatibility Mode. Good luck!

    http://downloads.dell.com/FOLDER91521M/1/R228749.exe

  • ReviverSoft

    Hi DV,

    Here’s the Windows 8 driver. Try this one out and see if it works for you.

    http://download.lenovo.com/consumer/mobiles/0lbt15w8.exe

  • Bert Leen

    Very useful blog post for me and i am very happy to used this way………! Thank you very much……!

    Best Regards
    Bert Leen
    http://www.facebook.com/pages/Windows-Data-Recovery/239926112792542

  • Chirag Vidhani

    HCL ???? :(

  • dv masinsin

    installation was not a problem but I still cant see it in the wireless setting for windows 8, cant find it in the device manager either

  • cudjo

    where can i get for dell studio 1555

  • http://www.reviversoft.com/ Mark Beare

    Is there a hardware switch on your computer to turn on Wireless or Bluetooth? If so this needs to be turned on.

  • http://www.reviversoft.com/ Mark Beare

    You can find the latest drivers as offered by Dell here:

    http://www.dell.com/support/drivers/us/en/04/Product/studio-1555

    The latest driver for Bluetooth there was made in 2009. It is worth trying it may not work.

  • http://www.reviversoft.com/ Mark Beare

    Hi Chirag,

    What model computer do you have?

    Mark

  • felipebarr

    lo siento lo he intentado y no lo he logrado creo que mi problemas es hacer que reconosca el bluetooth, porque al hacer el upgrade a windows 8 tenia el bluetooth desactivado y al parecer no lo detecto pero no puedo encenderlo, no lo logro es un lenovo G450 , les agadeceria mucho una mano con este asunto, gracias de antemano

  • http://www.reviversoft.com/ Mark Beare

    ¿Puedes por favor intente instalar este controlador para ver si funciona?

    http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012587

  • felipebarr

    Gracias por la pronta respuesta, he seguido las instrucciones, y al instalarlo me surgieron problemas de compatibilidad, trate de solucionarlos usando el sasitente para tal fin, pero seguia igual probe en modo compatibilidad con window 7 y no funciono, creo que lenovo no ha puesto mucha atencion en esto, pero mira que intente con un instalaodr de drivers que baje de la pagina de broadcom la cual es el fabricante de este hardware pero me pide que encienda el bluetooth para asi el saber cual controlador instalar, el problema radica en que no he logrado encender el bluetooth, que podria hacer?

  • http://www.reviversoft.com/ Mark Beare

    ¿Tiene un interruptor de hardware para el bluetooth en su computadora?

  • Sudhaker Jain

    Ok, I have solution, first you uninstall Bluetooth Software and reinstall in you computer system. Now your Bluetooth software will worked.

    Regards
    Sudhaker Jain
    https://www.facebook.com/pages/Windows-Data-Recovery/239926112792542

  • M Ihsan Mustapha

    How about acer laptop? I also cant switch on my bluetooth, so that I can not use any devices that get connected via bluetooth. May someone help me to solve this problem? Thank you

  • ReviverSoft

    Hi Ihsan,
    Do you have a specific model of Acer? I can help you if so. Thanks!

  • SklyneCZ

    So the bluetooth is working and I don’t do nothing O.o. So thank you.

    But the answer — The bluetooth isn’t in settings in Metro and I have it in laptop.

  • Tanya Christelle Manayon

    hello! i got a problem here about my bluetooth switch, it doesn’t appear on my PC Settings > Wireless … here’s my screenshot. pls help! thanks.

  • Tanya Christelle Manayon

    hello! i have a an ASUS K55VJ Win 8 laptop, and there is no Bluetooth switch on my PC SETTINGS >> Wireless menu… here’s an actual screenshot .. pls help me thanks!!

  • Lyra

    hi i’m unable to rename my Bluetooth device. any help? my Bluetooth remains S200. I would like to rename it so it would be easier for my friends to recognize my device.

  • ReviverSoft

    Tanya,

    Try the Bluetooth driver from this page. Good luck!

    http://support.asus.com/download/download_item_mkt.aspx?slanguage=en-us&model=K55VJ&os=36

  • ReviverSoft

    Hi Lyra,
    What model of PC do you have? I can assist you further once I know this information. Thanks!

  • ReviverSoft

    Really glad to hear that, Anna!

  • ReviverSoft

    Hi Andy,
    Can you post the exact model number of your laptop? We can assist you further once we know this info. Thanks!

  • ReviverSoft

    Ciao Leo,

    Prova questo driver e vedere se funziona per voi:

    http://cdgenp01.csd.toshiba.com/content/support/downloads/TC50160500A.exe

  • Tanya Christelle Manayon

    thank you sir! :D

  • ReviverSoft

    No problem! Let us know if you have any further problems.

  • rufus

    I have a problem in my asus k46ca. Can you help me?

  • ReviverSoft

    Hi Rufus,
    Try the driver on this page. Good luck!

    http://www.asus.com/Notebooks_Ultrabooks/K46CA/#support_Download_36

  • rufus

    Unfortunately, that did not work, I installed available drivers and nothing has changed. I’m trying to to connect various devices and does not see any.

  • Lyra

    hi i’ve found the advance tab and change it to my name. however, on the display i still see s200 at my device. my laptop is asus brand, model s200e. thank you very much!

  • ReviverSoft

    Lyra,

    First, update to the latest driver:

    https://www.asus.com/Notebooks_Ultrabooks/ASUS_VivoBook_S200E/#support_Download_36

    You may be able to change your Bluetooth device’s name after that.

  • ReviverSoft

    Mayank,

    Try downloading the drivers from Broadcom’s website instead. Good luck!

    http://www.broadcom.com/support/bluetooth/update.php

  • ReviverSoft

    Nijabat,
    Try this driver. You may need to run it in Compatibility Mode. Good luck!

    http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/7zwb06ww.exe

  • ReviverSoft

    Melo,

    Hay dos controladores diferentes, en esta página, dependiendo de si tiene Ralink o Broadcom Bluetooth. Pruebe ambos y ver cuál funciona. ¡Buena suerte!

    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4311588#N414

  • Mayank Dwivedi

    Though I Had Tried That Before Too!
    I Did It Again As You Asked!
    I Downloaded The File From The Site & Ran The Setup!
    But I Got This Error!
    I Had The Bluetooth Switched ON!
    What Now??

  • ReviverSoft

    Hi Mayank. try reinstalling the bluetooth and wireless drivers from here: http://bit.ly/161IrPL and check out this guide for reference: http://bit.ly/1aHm8GK Good luck!

  • hassan

    Hi !! I have a problem. I am not finding Bluetooth in win8. I am seeing in PC settings>Wireless (The message came up: “No wireless devices are available”) Any one help plz? .

  • ReviverSoft

    Hi Tanya,
    Sorry for the delay. What model PC do you have? I can help once I know this information. Thanks!

  • ReviverSoft

    Hi Hassan,
    What model number is your laptop? I can help once I know this information. Thanks!

  • ReviverSoft

    Hi Grace,
    Sorry for the delay. What model PC do you have? I can help once I know this info. Thanks!

  • ReviverSoft

    Hi Asad,
    Sorry for the delay. What model Sony do you have? Thanks!

  • ReviverSoft

    Hi Rufus,
    Try uninstalling the previous drivers first, then installing the new ones in Compatibility Mode. Good luck!

  • Grace Wu

    asus n56v

  • Tanya Christelle Manayon

    hello thanks for the reply. i solved the problem by re-installing the Bluetooth driver. thanks for your article :D

    windows 8 required me re-install it couple of times though :)

  • Pelao Ruz Leiva

    hola tengo un gran problema necesito tener los drivers wifi y Bluetooth para w8 64 necesito la ayuda porfa

  • Daisy

    I have the same problem too! I have a lenovo u310. I tried installing the windows 8 driver for the model from the lenovo webite but I still don’t get a bluetooth device symbol.

  • Tanya Christelle Manayon

    hello sir!

    I already have fix the problem, using your tutorial, its just that I have to repeat it couple of times. means, that I have to uninstall and install many times. thank you for your great work! :D

  • ReviverSoft

    Hi Tanya,
    Very glad you were able to fix the problem! Let us know if you run into any more issues.

  • ReviverSoft

    Hi Daisy,

    Is this the driver you tried? It’s possible your model of u310 doesn’t have Bluetooth.

    http://download.lenovo.com/consumer/mobiles/0wbl14w8.exe

  • ReviverSoft

    Pelao,
    ¿Me puede decir qué modelo de portátil que usted tiene? Puedo ser de ayuda, una vez que sé esta información. ¡Gracias!

  • ReviverSoft

    Hi Grace,
    This page has both Intel and Atheros drivers. Try both and let us know that one of them worked! Thanks.

    http://support.asus.com/download.aspx?SLanguage=en&m=N56VZ&os=30

  • ReviverSoft
  • Andre Savioli

    Hi Steve. I have a vaio VPCEB15FB and my bluetooth switch doesn´t appear in settings two. I´m trying to install drivers from sony or from broadcom, but when i try it, it says that my device is not connected. The physical switch from my computer, that is the same for wifi and blue tooth, is on.

  • ReviverSoft

    Hi Andre,

    You may need to update your Bluetooth firmware. Check out this link for more details on that.

    http://esupport.sony.com/BR/p/swu-download.pl?mdl=VPCEB15FB&upd_id=5894&os_group_id=6

  • Andre Savioli

    I tried to install this driver and the one from broadcom, but it was not possible, because they not even start installation complaining that bluetooth was disabled. In fact, BT device was not appearing in device manager from Windows. I´ve restarted my note book too many times, i checked BIOS and didn´t find nothing. I tried Driver Reviver but it didn´t find nothing related to bluetooth.

    I don´t know why, but after one restart in notebook, bluetooth device appeared in device manager like magic…. After that, i could make bluetooth work installing the following software from broadcom:

    http://www.broadcom.com/support/bluetooth/update.php

    Unfortunately i can´t explain nether why bluetooth device was not appearing in device manager, nor why it appeared back.

    Thaks for the help

  • sharmaine

    Hi how about acer aspire one d270? I can’t turn on my bluetooth. Please help! Thanks you.

  • ReviverSoft
  • ReviverSoft

    Andre,
    Sometimes restarting is all it takes! Glad it’s working for you, and let us know if you have any further issues!

  • ReviverSoft

    Sarath,

    Try this driver instead and let me know if it works for you.

    http://www.sony.co.in/support/download/523013/product/vpceg2aen

  • ReviverSoft

    Rich said:

    “”uninstall your Pc’s Wireless manager.” I am not sure what that is. Are you asking me to uninstall Dells Wireless Card??? That would make it so I don’t have wifii access at all. For my computer (Inspiron 1545) there is no substitute for that.

    ReviverSoft:

    Usually, a PC will come with a wireless manager third-party application. This is unnecessary in Windows 8, as it handles Wi-Fi and Bluetooth natively. Often, a third-party app will interfere with the native software, rendering both useless.

    Rich said:

    The widnows 8 cd does nothing but bounce off what I already have, so if a mistake is made during downloading or if you choose the wrong option you could very easily find yourself with a useless paperweight that is asking for “boot managers.” Yes this happened to me.

    ReviverSoft:
    It’s possible for Windows 8 owners to burn their download to a disc, in order to act as a full Windows recovery disc. Owning a previous version is not necessary — though it takes a few extra steps on the Windows 8 user’s part if they bought it digitally rather than buying the CD.

    Rich said:

    Now they have ADDED not replaced, but added the charms wireless control and for my machine, it seems to “fight” with the control panel. The control panel (left over from 7, cuz this is cloud software) wants to do what is normally does, but is being interfered with the useless, ram sucking charms menu.

    ReviverSoft:
    Agreed that Bluetooth functionality in Windows 8 is convoluted and often doesn’t work after an upgrade … we’ve done a whole series of Bluetooth articles to try and explain why it works differently and how to get Bluetooth running in Windows 8.

    Rich said:
    Also giving advice to go to a third party driver software program at $40 a pop that gives you many drivers that are not needed and can’t actually damage your machine is advice that I find to be unethical. But i’m sure “Driver Restore” is paying what they need to pay to get us to download.

    ReviverSoft:
    It’s actually first-party software. ReviverSoft, who runs this blog, also manages Driver Reviver, so you can see why it would make sense for us to mention our product when appropriate. It does actually work well with Bluetooth drivers under Windows 8.

    Rich said:
    Stick with windows 7 for as long as you can and if you are so daring do a fresh install of Ubuntu 12.04 the Bluetooth on there is fabulous!!

    ReviverSoft:

    Luckily, although Microsoft is ending Windows XP support in April 2014, Windows 7 support won’t be ending for a long, long time.

    Thanks for writing in!

  • ReviverSoft

    Hi Rich,
    It’s true that Windows 8 compatibility is left off a lot of the time, because manufacturers cannot guarantee that it will work fully. This is changing as manufacturers finally catch up to Windows 8.

  • ReviverSoft
  • ReviverSoft

    Hi Neeku,
    What model PC do you have? I can help you once I know this information. Thanks!

  • http://www.reviversoft.com/ Mark Beare

    Sorry for the delay here. Have you tried updating the drivers as stated in the article above?

  • http://www.reviversoft.com/ Mark Beare

    Hi Rob,

    You might need to wait for Windows 8.1 and see whether that works better. It is going to be released in just over a week.

    Mark

  • http://www.reviversoft.com/ Mark Beare

    Hola Jenny,

    Tany fue capaz de solucionar el problema. ¿Has podido solucionar el problema también?

    Lo siento por mi mal español

  • temi

    Thanks for this

  • http://www.reviversoft.com/ Mark Beare

    I did a bit of research on this computer. It looks like there is a hardware switch on the front of the laptop for turning on and off wireless. I’m guessing this after looking at pictures of the laptop. Is this correct?

    If you I would try toggling this switch when you are on the manage wireless setting screen to see if the options for bluetooth change.

  • Patrick Linnane

    hi. i was shocked that my samsung n130 netbook also has this problem too. how can i fix it. i would be so gratful for your help. thank you.

  • http://www.reviversoft.com/ Mark Beare

    Have you tried the steps laid out in the article? You should update your drivers and hopefully that will fix it.

  • http://www.reviversoft.com/ Mark Beare

    Non riesco a trovare i driver per questo modello di computer. Puoi andare nel Pannello di Controllo e poi andare a Gestione periferiche e dimmi cosa dispositivo Bluetooth che hai? Potete trovare qui come nell’immagine allegata.

  • http://www.reviversoft.com/ Mark Beare

    ¿Qué conductor fue lo que trató de instalar? He intentado buscar el equipo y el modelo que encontré ha incluido ningún dispositivo bluetooth.

    http://www.toshiba.com/us/computers/laptops/satellite/C850/C855-S5356

  • http://www.reviversoft.com/ Mark Beare

    What Bluetooth adapter did you buy? You will need to make sure this Bluetooth adapter has an up to date bluetooth driver.

  • Tanya Christelle Manayon

    i found it on the asus official site because my laptop is asus.

  • Tanya Christelle Manayon
  • rGrabosch

    This is frustrating. Every time Windows 8 / 8.1 updates itself, the same bluetooth problem re-occurs and I need to look all over again for a driver. What a pain, Microsoft!

  • Davide De Vellis

    Hi John, Which Windows operating system are you using? Have you tried any of the recommendations posted in the feed already? It looks like some have been met with success.

  • Davide De Vellis

    Hi John,

    You should be careful when considering uninstalling drivers. If you’re set on uninstalling, navigate to your control panel, and choose Device Manager. Find the Device that you’re interested in and right click on it. Hit properties. It will bring up a properties screen for the device with a number of tabs, one of which will be Driver. Click on this tab, then look for the option to “Uninstall”. Be prepared that the device is unlikely to function after you’ve done this and you’ll want to look to re-install the correct driver at your earliest convenience. Let us know how you go.

  • Davide De Vellis

    Hi Yolandi,

    A couple of questions for you, they might seem obvious, but sometimes the answer is right in front of you and you miss it:

    – Have you confirmed the location where you transferred the files? Perhaps you have thought that it was in 1 location but it is actually somewhere else. If you know the file name of one of the files you transferred perhaps you can try and do a search for that file.

    – Did you confirm that the files were in fact transferred before rebooting? Maybe the files didn’t actually transfer across? While sometimes it may appear so, files don’t delete themselves.

    – Are you able to redo the transfer and confirm both of the points above? Does the problem still occur?

  • Davide De Vellis

    Hi Christian,

    Have you tried to run Driver Reviver to see if it will identify and update the driver for you?

  • Yolandi

    I have done all of that and they are gone

  • Davide De Vellis

    Hi Yolandi,

    Have you been through the transfer process again? It sounds like this will be the only solution if you have confirmed trying to search for a specific file name and it has not returned a result.

  • Davide De Vellis

    Hi – Since you have been through the process of ensuring that the latest drivers are installed for your device and this has not resolved the issue, Have you been through the process of seeing if there is also a bios update for your system? Here’s how you check for Bios updates:
    http://www.reviversoft.com/blog/2013/01/updating-the-bios/
    Let me know how you go.

  • Gregory Oxley

    Howdy Folks, Nice to meet you guys. I recently bought a Dell Inspiron 15 7000 that came with windows 8, and I noticed that the bluetooth program seem not to be working correctly. it onces in a while does not come on and I tried to restart the computer but had to do it several times before it could come on. why is this happening?

    Thanks

  • Jaclyn

    Hi I have an Acer Aspire One….and no Bluetooth option? I know I should be able to use it because it works for my wireless mouse…help!?

  • Cristian Méndez

    Hello! My laptop model is Asus N750JV. Pls help! Thanks.

  • Jerry Phelps

    Everywhere I turn I’m being pointed to Bluetooth Assistant or Wireless Devices to solve the bluetooth non-op problem I have with my Toshiba L875D-S7332 Laptop. I dont get any help from searching for help to activate bluetooth even after downloading every driver I can find. There is no Bluetooth driver listed when I go to the Driver Downloads on Toshiba’s sight. I’m running Windows 8.1. I guess my PC is unique in that I don’t have any support for bluetooth and can’t find any drivers that will give me any support.. I have a bluetooth speaker that sits less than 36″ from my laptop and I have purchased a USB Radio dongle and I still can’t pair up my PC with it. My cellphone pairs up just fine with this speaker but “no cigar” with my laptop.

  • Yasmin

    i have the same problem as him

  • Yasmin

    did u find a solution ?

  • Yasmin

    my satellite laptop toshiba doesn`t want to enable Bluetooth !!

  • Yasmin

    that`s my problem it does`t want to be enabled !!

  • http://www.reviversoft.com/ Mark Beare

    Do you have a Bluetooth hardware switch anywhere on your computer? Sometimes there is a network on/off switch on some laptops and that would be a reason this is greyed out. The other thing to try is making sure you have the latest bluetooth driver for your computer.

  • Ari

    Hi I have an Asus A55A. I tried installing the most recent device driver update twice and all I’ve managed to accomplish is to get the greyed out bluetooth on/off switch. However, I can’t get the darn thing working. Is there something I’m missing? Thanks

  • Orlando

    Hola, bueno, a mí me pasa lo mismo que a Tanya, mira aquí te dejo un screenshot, no sé mucho inglés, y entonces no entiendo mucho cómo lo solucionó, agradecería mucho que me dijeran cómo revolver esto. Mi laptop es una HP 2000. O si no tiene Bluetooth agradecería que me dijeran. De antemano gracias.

  • sania tekla

    i have a problem here about my bluetooth switch, it doesn’t appear on my PC Settings > Wireless .. my pc~ lenovo sl400 ..i cannot even find the drivers for my windows 8

  • capra

    msi ge60 2oe isnt on the list and i cant figure it out

  • Lora

    I ran into the same problem. You need to purchase a Bluetooth adapter you can find it at best buy for about $20. It’s just a small USB port adapter that plugs into you USB port, download the software that comes with it and it will search for the current driver. Then go into your Wireless Devices to add it and you should be fine

  • Jerry Phelps

    I wrote a long reply but couldn’t submit it as Disqus blocked me. Oh well so much for no help as I’ve done all you suggested plus much more without results. I’m told the MS Windows 8.1 is the problem.

  • Marisol Paredes

    hola nececito ayuda tengo el mismo prolemas que todos con mi bluetooth, espero sus respuesta

  • Marisol Paredes

    i give up :( this is so stupid

  • Marisol Paredes

    hey, can u help me i have the same problem like u.

  • Tanya Christelle Manayon

    @marisolparedes:disqus u just have to uninstall and install again the driver . u can get ur driver in ur official manufacturer site.

  • Jodeane Jackson

    hi ive got a Toshiba satellite C850 and ive tried downloading the Bluetooth drivers from Toshiba and they wont work I don’t no what to do next pls help

  • Daniel

    Then which one do I install? Because I have a Acer. Please help!

  • Owen Bayona Noakes

    i having also a same problem with him/her i dont also have a location of PC Settings>Wireless i am not using laptop i am using a personal computer you know what i mean the model of this pc i am using is benq

  • Martin Huusfeldt

    And that is the REAL problem.
    The manufacturers have been to fast to open up for Win 8 updates before having sorted all the sickenss / compability issues.
    To avoid any issues like these before updating to Windows 8 on your windows 7 machine follow these steeps it is VITAL and critical important.
    IUf you are one of those who skipped this part, I advice any to recovery to win 7 factory defaults follow the steeps before u update to win 8. And any other who want to update please follow and see the result.

    1) Run all Windows updates available – check if any updates has failed, run them again.

    2) Run all manufacture software updates, they often include Firmware updates to. it is a must do before updating to windows 8.

    Else lovely and very professionel gudiance here on reviversoft. Thumbs up keep up the good work.

  • Dani

    I have users with the Samsung Smart PC’s (Win 8) experiencing this issue when I paired the Samsung Bluetooth Mouse. It works for a while, then they get an error on the Bluetooth Radio. I’ve just tried Bluetooth Radio Properties – turning off the power save option, the drivers are up to date. I’ve disabled/ enabled Bluetooth, I’ve uninstalled and re-installed it a few times but it just keeps happenning.

  • Rizwan Rashid

    hello!
    i am having same problem…i am using dell n5010 and window 8…i download bluetooth driver from the link you provided…and did steps about compatility thing.but it again showing ” this programm has compatibility issues”.. please help me out,,,
    Thanx

  • Anmol Kakkar

    For people experiencing issues like No Bluetooth in the Wireless setting or Greyed-Out option of bluetooth, try the following steps:
    1) Make sure (if there is any) that the hardware switch of Wifi/Bluetooth is turned on
    2) Install the respective bluetooth drivers.
    3) Boot into Safe Mode (Safest option if any of the driver malfunctions in windows 8/8.1):
    a) For booting into safe mode, just search “Advanced startup options” in search under Start menu
    b) Navigate to bottom of the right-side screen, Click “Restart Now” under “Advanced Startup”
    c) After that 3-4 options will come up (depending on your type of windows), Select “Troubleshoot PC”
    d) Select “Advanced Options”, then “Startup Options”
    e) Select “Restart”
    f) Now to boot into safe mode, Select F4 function key.
    Now you have successfully booted into safe mode.
    4) Now in the search bar under Start menu, type “Bluetooth”
    5) Under settings, Select “Turn on Wireless Communications on or off”
    6) Now you should be able to see Bluetooth (for people who were not able to see), and turn it on (for people who were seeing it greyed-out)
    7) Now “SHUT DOWN” (DON’T RESTART) the PC.
    8) Turn on and Enjoy sharing with Bluetooth.

    Hope this helps resolve the problems of many people.

  • elcapodelmundo321

    C:

  • elcapodelmundo321

    te quiero C:

  • elcapodelmundo321

    capo C;

  • elcapodelmundo321

    mucho C:

  • elcapodelmundo321

    i would say,that u take ur problem and put in in your cola C:

  • elcapodelmundo321

    Ask help for Ganesha,it is great C:

  • elcapodelmundo321

    no desistas marisol! el que pone huevo gana :D
    hasta el mas manco la sigue remaaaaaaaando♪♪

  • Diego

    I´ve fixed it activating bluetooth with Function+F12. and magically bluetooth began to work…

  • Betsy Noemi

    Hi! I got a problem with my lenovo G480 I can’t use bluetooth!

  • http://www.romancenrags.com Mel Herndon

    Here is a different scenario. This is a Dell XPS8500 system with 24gigs of ram. What I would like to know is if it is possible to change the bluetooth driver loading priority in windows 8.1? I have a bluetooth keyboard and mouse (Microsoft designed for win 8). What happens it it will load up the login screen and I have to wait up to another minute to minute and a half before I can use the keyboard/mouse to do anything. Not conducive to logging in if the keyboard isn’t active ;-).

    Thanks,

    Mel

  • Dhruv Patel

    i have same problem.. and also my flight mode button invisible..and i cant find my bluetooth on-off button.. my laptop is ACER Aspire E1-570G.. what can i do for this ???please answer me

  • Harrison Z

    Hi my names Harrison and I’m having the same problem with the Bluetooth switch not appearing. My computer is an asus and I believe It is a F45A or F45A series.
    Please help

  • Guest

    Same problem with Bluetooth switch not appearing, I have an asus F45A series I think that’s the model.

  • raybirdxz

    I don’t have a bluetooth switch on my laptop. I use HP windows 8. Help plz. Here is a screenshot.

  • Lynn Walters

    I have tried everything to find the Bluetooth icon on my HP2000. There is no Wireless listing in PC settings, nothing in the Control Panel, nothing in Notifications except times to hide. I have downloaded the Broadcam Bluetooth driver from HP, and have rebooted my computer twice. I don’t know where else to look, or what else to do.

  • Segundo Hugo Linares Grández

    hola no he podidoreparar el bluetooth de mi pc. toshiba satellite C845 – SP4207KL

  • jimesh

    hey neeku, i also hav the same issue with ma bluetooth. how did u fixed it?? can u help me also?

  • Riem

    Hola, un favor… tengo un problema en mi laptop Toshiba satellite, lo he formateado todo bien, pero el problema es el bluetooth, instalo el driver normal y me dice que funciona correctamente pero no puedo activarlo me aparece asi, si se fija no se puede activar el bluetooth… por favor espero que me ayudes… te lo agradecería muchísimo…

  • neil chavez

    hello,i got a problem here about my bluetooth swich,it doesnt appear in my pc,,ACER ASPIRE E1-472G model of my PC,,same problem of tanya,,wating for ur reply,thanks

  • nodame arewien

    hye…i just update my windows 8 then the buetooth stop functioning, i already check in the bluetooth driver and the status is ” functioned well”… but i cannot send or receive any files.

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