Fix Adobe Flash Problems in Google Chrome

My Flash videos just aren’t working right in Google Chrome. How do I fix it?

Flash is an application made by Adobe that displays movies, games, or other content within a web browser. It’s an old web standard that’s slowly being phased out by HTML5 — however, many websites still use Flash plugins for videos, games, and tools. Google Chrome is a browser made by, well, Google (you know, the search engine giant), and it has nearly half of the current marketshare, including support for themes, extensions and HTML5. While Chrome scores higher on browser tests than its competitors, it does have some known issues with Flash — and here’s how to fix them.

First off, issues with Flash games and the such — those can’t be fixed. Chrome and Flash games don’t play well together, for whatever reason — even if Flash is working perfectly fine — so for those, you should definitely go to Mozilla Firefox or another browser to enjoy some flash gaming. For your normal Flash video issues — like lagging and crashing — here’s where you need to go.

First, type about:plugins in your Chrome address bar and press Enter to view what plugins you have installed and are running.


Fix Adobe Flash Problems
This is where the Flash plugins are stored.

How To Stop The Plugin Conflict

Search for Flash in the plugins list and then check if it says (2 files) in parenthesis beside it.
If it says two files, that means two different installations of Flash — one on your system and one just for the Chrome installation — are conflicting, and that’s where your problem lies.
Click the + sign next to Details and use the Location tags to determine where each installation is located.
The System installation will have something starting with C:\Windows and the Chrome installation will have something starting with C:\Users — delete the latter and restart Chrome. Videos should play much more smoothly in your Chrome browser.


Fix Adobe Flash Problems
The highlighted plugin is the installation for Chrome.
The downside to this fix is that when this process is finished, you’re going to have to set Flash to auto-update, since there’s no longer an extension active within Chrome being updated with the browser. To allow Flash to auto-update:

  1. Click Start (Windows Key + X in Windows 8)
  2. Click Search
  3. Type Flash Player
  4. Open the application
  5. Click the Advanced tab
  6. Change the update settings to Allow Adobe to Install Updates

If Issues Persist

First, re-activate the Chrome plugin and turn off the operating system plugin. (The opposite of the steps above.)
If that doesn’t fix your issue, deactivate each of your extensions and start Chrome again — an easy way to go about this is to open up an incognito window with extensions disabled. To open up an incognito window, click Chrome’s Menu icon and select Open Incognito Window from the drop down box. By default, incognito starts without extensions. Go to a flash-based page and see if you have any issues. If you don’t, good job — one of your extensions is causing the problem.

To solve this, open up your list of Extensions and one by one, re-enable them while viewing how they effect your Flash performance. To open the list of extensions, open your menu once more, hover over Tools and click Extensions. When you’ve determined which one has been causing you all this trouble, delete or disable it.

About

Steve Horton has been working with computers for over 20 years. He's dedicated to helping people get the most out of their PCs, and likes playing cards and writing comics.

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  • TibLuvr

    Do you have a set of instructions for those of us with Macs? I love Chrome, but seldom will it play videos, in, for example, Huffington Post. I have no idea how to fix it. :-/

  • reviversoft

    Hi Tib,
    The above steps work in MacOS too: about:plugins, disable Flash that comes with Chrome, then go to Adobe’s site and download it as a separate application (using Safari if necessary). Good luck!

  • Marc Paulusma

    I seem to be having 2 plug-in’s in the same way as the image shows, but I don’t have an extension starting with C:Users. My extensions are the following:

    C:Program Files (x86)GoogleChromeApplication27.0.1453.116PepperFlashpepflashplayer.dll

    C:Windowssystem32MacromedFlashNPSWF32.dll

    Do I need to remove one of these to solve the problem? Or is the origin of the problem something else entirely?

  • http://www.reviversoft.com/ Mark Beare

    Hi Marc,

    Good question. Yes delete the following one:

    C:Program Files (x86)GoogleChromeApplication27.0.1453.116PepperFlashpepflashplayer.dll

    Please let me know how it works for you.

    Mark

  • Marc Paulusma

    Well, I’ve got the video’s going :)…but I can’t seem to find the program to change the default settings. I’ve followed the path (C:Windowssystem32MacromedFlashNPSWF32.dll), but there doesn’t appear to be a macromed folder. Searches via Sart menu and manually are both fruitless. Do you know how I can find it? Or how I can change the settings in another way?

  • http://www.reviversoft.com/ Mark Beare

    Try and download and install Flash again and open it that way. You can download it from the below URL:

    http://get2.adobe.com/flashplayer/

    Glad the video is working now!

  • Marc Paulusma

    Everything is working like a charm! Thanks alot for the quick help!

  • http://www.reviversoft.com/ Mark Beare

    You welcome :)

  • http://www.reviversoft.com/ Mark Beare

    Potete per favore provare a installare di nuovo Adobe Flash dal sito Adobe? Questo dovrebbe risolvere il problema che state avendo.

  • http://www.reviversoft.com/ Mark Beare

    Hi William,

    I would recommend trying to reinstall Adobe Flash from the Adobe website. Let me know if this works for you.

    Mark

  • http://www.reviversoft.com/ Mark Beare

    Hi Jack,

    Where are you downloading it from? Make sure you are getting it from Adobe.com.

    When you download it make sure you choose to ‘Download’ the file rather than ‘Install’. Then go and find the download file and run it from there.

    Mark

  • Jack Bailey

    It says ‘note: flash player is already installed, but disabled’. There is only an install button, which is yellow. I cAnt see ‘download’ anywhere?! And yes it’s from adobe website

  • Jack Bailey

    There is no download button, only an install button! Yes it’s from the adobe website.

  • Jack Bailey

    Ok, I found the ‘download’ page. It gives me two options, flash player for other browsers or internet explorer. I’m using google chrome, so I choose ‘other browsers’ right? Once I download that, do I go to plugins and enable flash player?

  • http://www.reviversoft.com/ Mark Beare

    Flash player should be enabled by default once installed. Can you check?

    If you are still having issues with it enabled try disabling it in Chrome.

  • http://www.reviversoft.com/ Mark Beare

    iTunes and Word should not be affected by flash. Are these websites working in other browsers?

    Try uninstalling Google Chrome and reinstalling it from the Chrome website.

  • pjmman

    which flash player should I turn on auto-update in?

  • NeonSeraph

    Hey, thanks for this. it led me to the remedy~ I clicked disable on the chrome one, and that works just fine. no need to delete it.

  • Dejvis

    I tried anonymous version of chrome,my youtube videos are still making problems,flash is reloading,or don’t know what other reason.

  • Denham Harry

    Thank you for this tip! :-)

  • Cathy Chester

    Mine does have two files, but how do I “delete the latter” on a MAC?

  • Michael Ordoukhani

    WOW man, I spent a year with this problem and searched for it everywhere
    and gave up ad the end. It was driving me mad. I tried your method and
    it word like a charm. Genius. Many thanks.

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