It looks like you’ve encountered a Blue Screen of Death. Luckily, you were smart enough to document what error it gave you and looked online for information — and here is where your effort will be rewarded. If you’re using an earlier version of Windows, then your BSOD looked something like this:
But if you’re using Windows 8, it looked like this:
Now that we have that out of the way, let’s get down to your VIDEO_SCHEDULER_INTERNAL_ERROR. A Blue Screen of Death happens when your computer encounters something it doesn’t know how to process — so it shuts itself down and tells you what that problem was to save itself. While it’s called a Blue Screen of Death, the problem usually isn’t that severe and tends to not reoccur after you turn your computer back on. If you’re here, however, that’s likely not the case, and you want to figure out what’s causing that problem so you can fix it, once and for all.
Let’s start with making sure this is a “real BSOD”. BSODs can’t be faked, but they can be caused by something other than what seems to be the problem — oftentimes, by viruses, malware or poorly configured programs. If you’re using AVG, remove that with their tool. To check for viruses, use another Antivirus — personally, I recommend Avast — and use Malwarebytes to scan for malware. Contrary to popular belief, malware and viruses are actually two different things. If this particular error started after installing a certain program, be sure to remove that as well.
Once you’ve done all that, it’s time to tackle the core of the problem — your graphics card, or, as we prefer to call it, the GPU. The GPU handles all the things you’re seeing displayed on your screen right now, and the VIDEO_SCHEDULER_INTERNAL_ERROR is caused by a problem in that GPU’s drivers.
Drivers are what allows a device connected to your computer to work — a driver for your keyboard is what determines what letter appears on your screen when you hit a certain key, for instance. They’re what makes everything work, and if there’s a problem with their configuration, you’re going to be having problems with your system.
The first thing you need to do is find out what graphics card you have- hit Start (Windows Key + X in Windows 8), click Search, and type in “Device Manager“. Under the “Display Adapters” menu, you should see the name of your graphics card. Attempt to upgrade its driver from within Windows, and if that doesn’t work, go to its manufacturer’s website to manually apply the driver yourself. It’s also a good idea to upgrade any other outdated drivers in your system and to use Windows Update to upgrade your operating system.
You can also use Driver Reviver to update your graphics driver automatically.
Once you’ve done all of these things, you shouldn’t have any more problems. If, however, you’re still encountered with them, you’re going to need to contact Microsoft, your video card manufacturer, or a registered technician to delve into more advanced repair options.
Steve Horton has been working with computers for over 20 years. He's dedicated to helping people get the most out of their PCs, and likes playing cards and writing comics.
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