A Guide to the “Bad Pool Header” Blue Screen of Death Error

This article is part of a continuing series on Blue Screen of Death errors. A Blue Screen of Death (BSoD) is the error screen you see when Windows has a major issue. It halts the PC and displays some very important information.

Depending on the error message you get, the steps you need to take are different.


This one may appear under another error name, but with a code of 0x19.

This BSOD has to do with incompatible drivers or apps.

How to Fix This BSoD

BAD_POOL_HEADER was very rare before Windows 8, but has cropped up a bunch since people have begun installing this new operating system. It appears most frequently when using antivirus applications, like Avira Anti-Vir and Avast!, that are not yet 100% compatible with Windows. It also happens when running Windows 8 on an Intel Macintosh as a dual-boot or Parallels option, as Mac drivers are not yet 100% compatible with Windows either.

However, this error can appear with any driver or application that doesn’t work right with Windows.

There are several steps you can take to prevent this error from happening again.

Boot in Safe Mode first

In order to try any of the below steps, you may need to start your PC in Safe Mode. That’s to prevent the error from happening again while you’re trying to fix it.

Use a Different Antivirus

While third-party antivirus applications can sometimes find errors that Windows can’t, until the publishers catch up to Windows 8 fully, you’re better off sticking with Microsoft Security Essentials for now. It’s built in to Windows 7 and Windows 8. You can always download Microsoft Security Essentials as well.

When Using a Mac, Stick with Windows 7 For Now

New Windows operating systems are notorious for not working right on Intel Macs at first. Wait until the drivers catch up from both the Windows and Macintosh side of things before you attempt to use Windows 8 in a Mac environment.

Make Sure All Your Drivers are Updated

Manufacturers are releasing updates for Windows 8 all the time. In order to ensure you have the latest drivers for all your hardware, you need Driver Reviver. It will find drivers that Windows Update just doesn’t catch.

Driver Reviver finds crucial Windows 8 drivers.

More Information from Microsoft

Here’s a page on Microsoft’s website about this specific BSoD error. It’s pretty technical, but worth checking out if the above solutions don’t work.

Good luck!

Steve Horton

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  • Mick

    F8 doesn’t start WINDOWS 8 in safe mode, from what I have read, it needs to be set up in windows 8 first. Not much use now that i get the BSoD and therefore cannot boot windows to switch on the safe mode!!

  • reviversoft

    Hi Mick,
    In Windows 8, holding down Shift + F8, then going through the menus, will then let you reboot again and go straight to the Safe Mode menu.

  • Mick

    Hi disqus,
    As I said the first time, that is absolutely useless if you can’t get windows to boot up in the first place!

  • reviversoft

    Hi Mick,
    You misunderstand. Hit Shift+F8 when starting up your PC, before the Windows logo appears. Good luck!

  • $1793110

    Actually my BSOD Pool header issues seem to have crept up after installing Setpoint from Logitech. But I had also installed a Bluetooth dongle but that I allowed to use the Microsoft driver. So I suspect the Logitech Setpoint software to be the issue.

  • xoxo

    i also have this prob after installing avira antivirus

  • shutupihateyou

    me too..

  • Dom Mitchell

    Hmm Im using windows 7 and the error only just cropped up recently for mr. Thing is though, its been ages since i installed anything

  • ReviverSoft

    Hi Dom,
    Hmmm. Has anyone else used the PC? Have you added any new hardware? This might be the result of a bad Windows Update as well.

  • user3107

    This just happened to me now . I was doing nothing and I didn’t install anything recently. But I never make any updates so now I’m doing all the suggested updates in windows update . Hoope it gets fixed .

  • ReviverSoft

    Good luck! Let us know if you run into any further problems.

  • ReviverSoft

    Interesting. Thanks for the tip regarding Setpoint possibly causing BSoD issues.

  • ReviverSoft

    Hi Dom,
    Great! Let us know if you run into any further issues.

  • Samuel Onyike

    My PC developed this problem just after my avast expired. I thought it was due to a viral attack. I also updated some drivers and installed some other stuff.

  • ReviverSoft

    It might be Avast! itself causing the issue. Try uninstalling it and installing a different antivirus, such as Microsoft Security Essentials, and see if the problem goes away. Good luck!

  • http://www.reviversoft.com/ Mark Beare

    Yes this is very likely the cause. Try and replace it with something else like Avira or Avast and contact Kaspersky to let them know of the problem.

  • jv

    same thing to me!! im in school right now but i saw when u turned off your wifi and use the computer it will work then u can download some pccleaner

  • Emily

    This happened to me after installing Wizard101

  • Nathan Prijot

    Me it’s diffrent , when i try to update my nVidia driver , i have this error in the middle of the installation what can i do ?

  • Jenn

    I got this error too and I dont use avast or any other anti virus except avg and I havent needed to update that in awhile so the only thing I can think of that crashed it was the adobe flash update I did. Thats when i got this error. cant boot into safe mode, have to go into f9 to get to restore and it just keeps saying the hard drive is locked and can not refresh the computer. And systems restores dont even work. just keeps looping back to the blue smiley of doom. :( Not even a year old.

  • damian

    microsoft to badziew co windows to problem

  • Tiaryn

    I’m on a blue screen and it says “your PC has ran into a problem and needs a restart. We’re just collecting some error info, and then you can restart. (0% complete)” this stays on 0% and doesn’t move at all
    What should i do? :(

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