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The operating system couldnt be loaded because the kernel is missing or contains


Asked by
Lee Crump
2014/07/30 20:51
0 Like It
Happened after replacing a cracked screen and added ram
Operating System:
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Answered by
Nish
2014/07/31 06:22
Hi Lee,

Have you been able to restart your laptop in the Windows Safe Mode? You can do this by restarting and immediately tapping the F8 key to access the advanced boot options.

If your laptop booted up just fine before the RAM upgrade, then try taking out the new RAM sticks to see if your laptop boots up normally.

Repairing your Windows installation by booting from your Windows 8 Install Disc is another option. You will need to configure your Boot Order through the BIOS before you can do this.

Please post back with any additional details (error code) of the blue screen error you can gather and troubleshooting you have tried, so we can explore other options.

James


Comments
Commented by Lee Crump
2014-08-03 09:46:10
Hi James, I had tried everything I knew possible to do..last thing I tried was to remove the new ram, it worked! wooo hooo Thanks James
Commented by Nish
2014-08-05 04:23:04
Awesome. I\'m glad that worked for you! Happy computing, James

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